I thanks all of you for your responses, but I'm still clueless as to what I can do.  This is not a CA...it is reported via the OC.  I have GW'd them over and over again and they have repeatedly told me no! 

 

When I call...they won't even return my calls.  Hang up and they again...they won't connect me with anyone else.  I get the same jerk,.  It's the same storyline over and over again.

 

From all the reponses I've seen...I basically have to live with this?