Re: dept edu 90 day late--Can I remove?
06-23-2012 11:36 PM
Anyone have any luck? I have called emailed, faxed and sent letters without any luck..
No, no luck. I sent two letters and no response. I was continually told it would be handled. I was first told it would take 3-5 days to handle. I called back and was then told it would take 10 business days to resolve. I called back was was told it would take 30 days to resolve.
I finally requested to speak with a supervisor, and the CSR who I was speaking with became very rude and hung-up the telephone on me.
I then called the Ombudsman's Office to file a complaint. The Ombudsman was useless. The Ombudsman stated that my account had been sent to a supervisor for review and that they would get back to me within 2-3 days. As of yet I have not heard from Dept of Ed/Direct Loan and it has been 3 weeks.
However, I did hear from the Ombudsman who stated that Direct Loan would NOT remove the lates even though I was never late. Account has been in forbearance.
Thus, I have sent a letter to the Secretary of Education and a copy to the President telling them that Department of Education is, IMO, in violation of federal law and requesting that the lates be removed. No response as of yet.