myFICO® Forums Technical Help

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localuser
Posts: 67
Registered: ‎09-07-2012

Always have to log in

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‎09-11-2012 06:28 AM

Is this common?  I am using chrome and I always have to login the the site before I can use it



Starting Score: 670 (TU) 624 (Equifax) 663 (Experian FAKO) 9/12/2012
Current Score: 670 (TU) 625 (Equifax) 663 (Experian FAKO) 9/26/2012
Goal Score:700+Take the FICO Fitness Challenge:
App free since 9/2011 - In the garden until 3/13
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KaLin
Posts: 242
Registered: ‎03-24-2010

Re: Always have to log in

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‎09-11-2012 11:27 AM

Hi localuser,

 

Are you referring to having to log in to the forums?  There is an automatic 2 hour system time limit from your last activity when you will be logged out and have to log back in.

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localuser
Posts: 67
Registered: ‎09-07-2012

Re: Always have to log in

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‎09-11-2012 02:04 PM

I am.  I just tested it.  I logged in, closed my browser came back to the site and had to log in again.  My browser has no problem with autofills



Starting Score: 670 (TU) 624 (Equifax) 663 (Experian FAKO) 9/12/2012
Current Score: 670 (TU) 625 (Equifax) 663 (Experian FAKO) 9/26/2012
Goal Score:700+Take the FICO Fitness Challenge:
App free since 9/2011 - In the garden until 3/13
Message 3 of 7 (559 Views)
 
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Administrator
Administrator
KaLin
Posts: 242
Registered: ‎03-24-2010

Re: Always have to log in

[ Edited ]
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‎09-11-2012 05:43 PM - edited ‎09-11-2012 05:44 PM

I'll do some testing with different browsers and see if there's a bug I need to report.

 

What version of Chrome are you using?

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localuser
Posts: 67
Registered: ‎09-07-2012

Re: Always have to log in

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‎09-12-2012 07:30 AM

21.0.1180.89 m



Starting Score: 670 (TU) 624 (Equifax) 663 (Experian FAKO) 9/12/2012
Current Score: 670 (TU) 625 (Equifax) 663 (Experian FAKO) 9/26/2012
Goal Score:700+Take the FICO Fitness Challenge:
App free since 9/2011 - In the garden until 3/13
Message 5 of 7 (540 Views)
 
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Administrator
Administrator
KaLin
Posts: 242
Registered: ‎03-24-2010

Re: Always have to log in

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‎09-12-2012 12:42 PM

Hi localuser,

 

I've been checking into this and have found that the auto logoff/login time of 2 hours comes into play only if your browser remains open during that time.  If you close the browser, reopen it and come back to the myFICO site, you will have to log in again.

 

I've tested on IE9, FF15, Google Chrome and Opera and the behavior is the same on all four. 

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New Contributor
localuser
Posts: 67
Registered: ‎09-07-2012

Re: Always have to log in

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‎09-13-2012 06:56 AM

Okay, thanks for the info.



Starting Score: 670 (TU) 624 (Equifax) 663 (Experian FAKO) 9/12/2012
Current Score: 670 (TU) 625 (Equifax) 663 (Experian FAKO) 9/26/2012
Goal Score:700+Take the FICO Fitness Challenge:
App free since 9/2011 - In the garden until 3/13
Message 7 of 7 (519 Views)
 
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