I've been getting an error the past few weeks when trying to access the Fico Forums using Internet Explorer or Firefox. After logging in to myfico, when I click on "Fico Forums" at the top, it gives me the following error message.
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Authentication Failed
The link you clicked is requesting an operation that requires authentication, but the authentication failed.
There are five main reasons why this may happen:
1) The link you clicked on was not generated for you, but was intended only for someone else's use to perform an action on their account. If the other person pasted such a link into a message body or you were re-directed to such a link from another link you clicked on, the authentication will fail and you will arrive here instead.
2) The link was valid for you, but your authentication ticket has expired. If this is the case, hit the back button in your browser and refresh the page containing the link. You will then get a fresh ticket and when you click on the link again it will work.
3) Your browser session may have expired. If so, hit the back button in your browser, then refresh the page containing the link you clicked on. You will get a fresh ticket and if you click on the link again it will work.
4) Your browser may be set to not accept session cookies (or the cookie may have been deleted, or you may have been prompted and refused the cookie), in this case you should modify your browser settings to accept session cookies, and/or accept the session cookie if you are prompted, in order to use this site.
5) Your browser arrived at this location from someplace other than this site (an external link or site), or your browser or security software may be set to not send referrer information, in this case you should use the links on this site itself or verify that your browser or security software settings allow sending referrer information, in order to use this site
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All of the other links on the home page work fine, i.e. products, credit education, support etc. Ive tried the Fico Forums link with both I.E. and Firefox, and both give the same authentication failed error. However when I access the fico forums through AOL software, it seems to work fine. I havent changed any settings in any of my browsers recently.
The only change in the past 2 weeks, is I added a wireless router to my system. Not sure if this is helping to cause the error message. I've been using the forums for years on this computer and never had any problems like this before. I've tried to do everything in the 5 steps listed above, and double check everything, but still no dice. Anyone know what causes this error ? Appreciate it.
