Hi I am trying to purchase my fico score, but for some reason there was an error which said it couldnt idenify me online and to call customer care. I did this and they said since i didnt respond with in 7 days to the error, I would just have to start the process over. I have tried to do this and it keeps saying that I already have an account under my SSN and I can not make another. The account that I have active still wont let me purchase anything.