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Sign in issues

Regular Contributor

Re: Sign in issues


KaLin wrote:

I have forwarded this issue to the FICO admin, Kelsey.

 

Since FICO controls the login SSO process, they should be able to take a look at it and get it fixed.

 

Thanks for reporting it.  Smiley Happy


 

Thank you! Could you also report the HTML in signature problem? I have another thread on it in in this board.

 



EQ: 807 | TU: 823 | EX: 817
Message 11 of 34
Valued Contributor

Re: Sign in issues

Went out of town for 3 days, everything seems to be okay as of today.... fingers crossed....

 

Update:  Still not fixed....

 

Strange that I don't sign on for 3+ days and it works fine, then when I go back to signing on several times a day - it's busted.

Message 12 of 34
New Visitor

Re: Sign in issues

I've been having these same sign in issues for days on "themanwhocan". but now, I have even worse sign in issues. I don't get the usual sign in page, and when I attempt to sign in, it gives a SSO error:

 

http://www.tc.umn.edu/~lemay/fico1.png

http://www.tc.umn.edu/~lemay/fico2.png

http://www.tc.umn.edu/~lemay/fico3.png

Message 13 of 34
New Visitor

Re: Sign in issues

Receiving the same SSO error. 

 

Asks for my username as opposed to my email address as usual. 

 

 

Message 14 of 34
Regular Contributor

Re: Sign in issues


Jsucool761 wrote:

Receiving the same SSO error. 

 

Asks for my username as opposed to my email address as usual. 

 

 


Just started to have this same issue myself.  I happen to still be signed in on my laptop - but trying to get on from my desktop doesn't seem to be working.  I tried a password reset, but once I choose a new password, I'm told I don't have permission or something.  I was locked out of my old forum account (McLaren).  Would hate for that to happen again.  I am able to log into the MyFico standard login - but when I click community, it brings me to the forum and I am not signed in.  Clicking sign in results in exactly what Jsucool761 and themanwhocan2 have said.

 

The new login page appears to only be for the forums, whereas our passwords are to access the standard MyFico account page - and we don't seem to have permission to create/change forums only passwords.  I hope that this issue can be fixed soon, because if I get auto-logged out of this laptop - I will lose access to this account just like before and my forum rank will be reset again Smiley Sad.



Message 15 of 34
New Visitor

Re: Sign in issues


McLarenII wrote:

Jsucool761 wrote:

Receiving the same SSO error. 

 

Asks for my username as opposed to my email address as usual. 

 

 


Just started to have this same issue myself.  I happen to still be signed in on my laptop - but trying to get on from my desktop doesn't seem to be working.  I tried a password reset, but once I choose a new password, I'm told I don't have permission or something.  I was locked out of my old forum account (McLaren).  Would hate for that to happen again.  I am able to log into the MyFico standard login - but when I click community, it brings me to the forum and I am not signed in.  Clicking sign in results in exactly what Jsucool761 and themanwhocan2 have said.

 

The new login page appears to only be for the forums, whereas our passwords are to access the standard MyFico account page - and we don't seem to have permission to create/change forums only passwords.  I hope that this issue can be fixed soon, because if I get auto-logged out of this laptop - I will lose access to this account just like before and my forum rank will be reset again Smiley Sad.


Haha. Same. I'll be sad. Lost my forum rank like 2 weeks ago and just got it reset. 

Message 16 of 34
Community Leader
Super Contributor

Re: Sign in issues

Guys I have been having the same sign in issues the past 2 hours. Then it just logged me in by itself all of a sudden. I was pretty sad to think I would have to start over with new name. Called customer service and they were NO HELP!!!

Message 17 of 34
Moderator

Re: Sign in issues

This has been a forum wide problem with no one being able to get on. I also phoned customer service to report the problem, they assured me it was being sent to be addressed immediately. If you get logged in I would suggest you stay logged in until this known to be resolved.

"If there's a lack of money in your life, understand that feeling worried, envious, jealous, disappointed, discouraged, doubtful or fearful about money can never bring more money to you, because those feelings come from a lack of gratitude for the money you have."

"Reactions are powerful creators because they contain every element needed to manifest—they're a combination of thought, belief, and feeling in action. Positive reactions create more positive things, and negative reactions create more negative things. If you can respond to negative situations calmly and lightly, instead of with emotional turbulence, what happens next in your life will be so much better."

- Rhonda Byrne
Message 18 of 34
Administrator

Re: Sign in issues

This has been escalated to Tier 2 support to get this fixed ASAP.

 

As a temporary workaround, if you read a post anonymously and then click the sign in link, you should be able to sign in that way.  It's the only way I was able to get in.

Message 19 of 34
Established Contributor

Re: Sign in issues

I was very annoyed that I tried everything and wasn't able to get in. Good I saw this last post by Admin and got in. I was starting to wonder if I had to register again or what...

Message 20 of 34