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Sign in issues

Super Contributor

Re: Sign in issues


baller4life wrote:

Guys I have been having the same sign in issues the past 2 hours. Then it just logged me in by itself all of a sudden. I was pretty sad to think I would have to start over with new name. Called customer service and they were NO HELP!!!


Same here, paying customer, and they had me in tears.  Finally able to sign in.  Error messages indicated locked out of account.  JUST able to sign in now (after sign in page disappeared).  Had me email a link that no longer works, then lied and said I refused to email (got the non deliverable reply).  Color me po'd.

Starting score EQ SW 563 April 2014, Fico 8 EQ 801, EX 794, TU 805 (April 2016)
Message 21 of 34
Regular Contributor

Re: Sign in issues

Problem seems to be fixed. Was able to log in just now on my iPhone. Let's hope this is permanent.


Message 22 of 34
Super Contributor

Re: Sign in issues


KaLin wrote:

This has been escalated to Tier 2 support to get this fixed ASAP.

 

As a temporary workaround, if you read a post anonymously and then click the sign in link, you should be able to sign in that way.  It's the only way I was able to get in.


That did not work for me.  Smiley Sad

Starting score EQ SW 563 April 2014, Fico 8 EQ 801, EX 794, TU 805 (April 2016)
Message 23 of 34
Community Leader
Super Contributor

Re: Sign in issues


McLarenII wrote:
Problem seems to be fixed. Was able to log in just now on my iPhone. Let's hope this is permanent.

Agreed.  I couldnt log in a few hours ago and just was able to log in.  Hope it stays that way.

Message 24 of 34
Moderator

Re: Sign in issues

I was able to get in using an incognito browser window.

 

Fun stuff.  



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Message 25 of 34
Super Contributor

Re: Sign in issues


SunriseEarth wrote:

I was able to get in using an incognito browser window.

 

Fun stuff.  


Lol, not.

Starting score EQ SW 563 April 2014, Fico 8 EQ 801, EX 794, TU 805 (April 2016)
Message 26 of 34
Frequent Contributor

Re: Sign in issues

Same SSO error message for me for a couple of hours. Then I was able to reply to a message, after that it said I was logged in on the forums.

Message 27 of 34
Super Contributor

Re: Sign in issues

Customer service told me to re-register with a new username. For real? Smiley Mad Not gonna happen. I finally just hung up.
Message 28 of 34
Super Contributor

Re: Sign in issues


baller4life wrote:
Customer service told me to re-register with a new username. For real? Smiley Mad Not gonna happen. I finally just hung up.

They hung up on me.  Smiley Wink

Starting score EQ SW 563 April 2014, Fico 8 EQ 801, EX 794, TU 805 (April 2016)
Message 29 of 34
Administrator

Re: Sign in issues

 

Hi Forum members,

 

We know about the issue and are doing everything we can to get this fixed. We have expedited the issue like KaLin said and following up regularly. In the meantime, many users have found success logging in "incognito" mode or clearing your cache. We will keep you posted with any updates. Thank you for your patience! 

Message 30 of 34