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Regular Contributor
Posts: 162
Registered: ‎06-06-2017
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3B Ultimate paying customer -- TransUnion backdated to June 8th score...

I've been emailing support on this. I'm not sure why this happened all of a sudden yesterday, but please see the screenshots below and notice the dates... Experian and Equifax are correct, but my TU updated Sunday and it was at 697. Come Monday (& today), it's reverted back to my score when I originally signed up for monitoring. The "Email Support" folks don't really seem to understand my issue. Is this just a glitch for a few days?


I ordered a CCT $1 trial yesterday to make sure my scores hadn't dropped and they haven't. I don't mind paying $30/month for this service to get instant (or next-day) changes to my score, especially as I rebuild. Not sure what's going on with this specific CRA. Please help!





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TU 693, EX 683, EQ 670 (08/11/2017)
Posts: 14,304
Registered: ‎10-07-2014
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Re: 3B Ultimate paying customer -- TransUnion backdated to June 8th score...

Sorry for your problems but support is where you're going to have to try further to resolve this issue.  Unfortunately no one here is going to be to provide that assistance,

Posts: 246
Registered: ‎08-15-2016
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Re: 3B Ultimate paying customer -- TransUnion backdated to June 8th score...

Yes, please call our support team for further assistance. 1-800-319-4433 from Mon - Fri 6am to 6pm Pacific Time and Sat 7am to 4pm Pacific Time

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