03-11-2013 01:24 PM
Free trial started March 7. I can't find where to cancel my free trial. Could someone please explain exactly where I need to go and what I need to get so that I can cancel?
03-12-2013 05:42 PM
There is a link in the confirmation email that they sent you when you signed up for the free trial. If you click it, there is an area off to the side that says to cancel the product, call customer service at 1-888-577-5992. I hope this works because I have not tried it yet.
03-15-2013 09:05 AM
Obviously they want to make it as hard as possible for you to hold them to their end of the terms fo the free trial.
How do you feel about that? Respected? lol
04-01-2013 01:38 PM
This is unethical on FICO's part and ought to be illegal. How much of your customers' time have you wasted in order to make a few extra bucks off of unsuspecting participants FICO? I'm on hold right now for over 10 minutes. I followed the instructions on the order form: "To cancel the trial offer, go to the Support Center and follow the instructions in the "How do I cancel my free score trial?" topic." That topic is hard to find if you don't enter in the phrase exactly. It then takes you to a page that gives you reasons not to cancel, but provides no instructions on how to cancel.
Do not do this. Save your time and patience and just pay the $8 for a score report from Equifax. You'll probably feel better about the world too.
I finally got someone on the phone after 12 minutes on hold. She was polite and cancelled my account. It seems calling is the only way to cancel. She said they're updating the system and in order to have all my concerns and questions answered correctly they're requiring people to call to cancel their account. Full on red herring. At least she cancelled my account.
04-01-2013 04:45 PM
Yeah... still holding. 33 minutes now. Interestingly the welcome message said the hold was 5-10 minutes. I wonder if this is a way to shell out $45 out of me because I won't be able to cancel my free trial on time. My phone is likely to die before they answer. Very unhappy. I second the recommendation to not try the Free Trial.
Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
* For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While myFICO always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.
IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more
FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.