Sorry to hear that you've had problems.
The forums are not part of Score Watch, which I assume is what you're talking about. Customer service isn't going to see any posts or messages here.
You need to call CS:
Phone:
1-800-319-4433
Mon-Fri 6am to 6pm PST
Sat 7am to 4pm PST
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
