03-07-2013 10:02 AM
Has anyone else tried to cancel their "free trial" of Score Watch within the 10-day time period?
Can't seem to find the specific instructions/steps, Customer Service was of no help (called twice) and no response to requests via the on-line help.
Any help would be appreciated.
03-07-2013 10:19 AM
I've tried twice online through the message center to cancel and have had no response whatsoever. I also included my original order number in the first email. Had my wife call today to cancel and they wouldn't because they said it is against the law to cancel without talking to me personally. If we would've known that it was this difficult to cancel this "free trial", we would've opted not to do it.
03-07-2013 10:41 AM
Sounds familiar. I also sent notice of cancelation to the following email address (as per the customer no-service agent) but stil haven't received a response or confirmation. Good grief! Can't wait for the boon-doogle when a charge hits my credit card.
03-11-2013 06:08 PM
No response to emails (direct and/or via the website) regarding requets After over 35min on the phone, was finally able to cancel the "free trial".
What a cluster &%@#.
05-17-2013 05:57 PM
05-28-2013 04:41 PM
06-04-2013 08:13 AM
Echoing others. On hold for 30 minutes. Can't cancel online? Not cool. Thankfully, Amex will dispute and wipe out the charge. Cannot recommend this organization.
11-13-2013 09:49 AM
I had no trouble cancelling using their instructions.
Wait on the line for someone to pick up (about 1 minute)
Varify your information (2 minutes)
Decline their offer for $9.95/month (unless you want to get this deal)
Whole thing took about 5 minutes. I'm guessing calling the right number instead of going through the general costomer service number is key. Good luck!
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