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Valued Contributor
Posts: 1,671
Registered: ‎05-24-2007

Cancelled SW and lost ALL information

I cancelled my ScoreWatch subscription due to financial issues. The results of the votors choices last month are starting to hit fast and hard forcing me to kill all nonessential expenditures.


I lost all history and can't even see the second of my two Scorepower reports purchased today! That is unacceptable.

Posts: 14,051
Registered: ‎04-15-2011

Re: Cancelled SW and lost ALL information

Hopefully Sarah will come on and give you a hand with this Greg.  

Starting Score: 504
July 2013 score:
EQ FICO 819, TU08 778, EX "806 lender pull 07/26/2013
Goal Score: All Scores 760+, Newest goal 800+
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Current scores after adding $81K in CLs and 2 new cars since July 2013
EQ:809 TU 777 EX 790 Now it's just garden time!
Valued Contributor
Posts: 3,001
Registered: ‎02-09-2012

Re: Cancelled SW and lost ALL information

usually when I cancel something, I am no longer able to access it either.

5/2012: 560 credit scores across the board
12/2014: 750+ scores across the board
Get those baddies removed!!!
Moderator Emeritus
Posts: 32,865
Registered: ‎08-04-2007

Re: Cancelled SW and lost ALL information

If the reports were within the past 30 days they should still be there.

Senior Contributor
Posts: 4,189
Registered: ‎03-24-2008

Re: Cancelled SW and lost ALL information

Unfortunately it looks like you do lose all the info, when cancelling the SW.

I'm confused, I thought you had 30days to view a CR.


This is from the customer support link, found at bottom left of page.

After you cancel, your monitoring and alerts will be terminated and you will not have online access to your score of credit report.




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Valued Contributor
Posts: 1,671
Registered: ‎05-24-2007

Re: Cancelled SW and lost ALL information

That is extremely disappointing.


I can tell you that the other monitoring products that I have used had all info available with a login for at least 30 days. I think one was still available for a long time - a year at least. I just logged onto that one to see and no info was available except receipts for purchases, etc. from 2009 when I cancelled.




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