Sounds like you should have received an alert for the new account. Unfortunately, all I can do at this point is to direct you to myFICO Customer Care where they can log the error and either give you another free report or cancel your subscription if you don't want to continue with it.
Danique wrote:
Thanks for the report Barry. On my PrivacyGuard report, the inquiries were on TU, but the new account was on both TU and EQ. I received no alert about a new account being opened. In addition, my score increased by 19 points. Now, that could be an error on my behalf because I have been fooling around with my target score to generate an alert but why wouldn't I be alerted about a new card being added? Suppose it wasn't me that opened the account. The free service I am receiving from PrivacyGuard is outshining the one I pay for. Just to be alerted about changes, I'll take a FAKO score. I mean that extra $15 I pay for theMyFico monitoring can be used toward payment on one of my cc bills.
With FICO Quarterly Monitoring you only receive credit alerts quarterly, so unfortunately, you're not going to be notified of the various changes very quickly. And no, we don't have a monitoring service for TU that's similar to Score Watch (much as we would like to). There may be something like that one of these days, though.
Danique wrote:
Thank you again Barry. I called and spoke with Customer Service. After apologizing profusely, I was given another report. She also advised me to change my target score to my new score and I should start receiving alerts. That was yesterday, haven't received anything as of yet. Another question I have, with Quarterly Monitoring, do we only receive updates about new accounts and inquiries quarterly? If so, does myfico offer something similiar to SW but for TU that gives these types of alerts as they occur? I would hate to have to wait 3 months to find out a new cc was opened in my name and was been maxed out.
