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Credit freeze cannot pull all 3 reports...

Frequent Contributor

Credit freeze cannot pull all 3 reports...

So, like a lot of people, I have all three CR frozen...

I went to use my once quarterly report update, and it said due to a freeze MyFico can not pull Experian....

 

What gives...

 




8/2017 - EQ 686 // TU 670 // EX 676
3/2016 - EQ 615 // TU 605 // EX 621
Message 1 of 3
2 REPLIES
Frequent Contributor

Re: Credit freeze cannot pull all 3 reports...

You'll have to remove the freeze for MyFICO to access your credit profile. I had the same issue and it's what I had to do in order to get my report.

I emailed the customer support to double check that nothing else could be done and they verified I would have to remove it.
Starting Score: EQ 606 TU 623 EX 598 - April 17'
Current Score: EQ 648 TU 660 EX 666 - December 17'
Goal Score: EX 750 TU 750 EX 750


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Message 2 of 3
Frequent Contributor

Re: Credit freeze cannot pull all 3 reports...

I can verify as well. Froze all 3 in early Sept & when I went up pull my monthly 3b on Oct 1st myFICO couldn't pull experian. Contacted support & they told me I'll need to unfreeze EX (they recommended all 3 but I only have the problem with EX) before pulling reports. I spent thirty seconds and requested temporary thaw of EX for 2 days starting 11/1 and was able to pull reports just fine this time.

Apparently it's a quirk with EX that they don't consider myFICO an existing relationship after freezing.
Fico8 (Nov '17) - EQ 692(+18) TU 678 (+34) EX 691 (+24)
Message 3 of 3