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New Visitor
Posts: 1
Registered: ‎03-08-2013
0

Customer Service Wait Time???

Trying to cancel myfico subscription and I have been on hold for 20mins?? Is this normal, is there anyone that actually works at this company?

New Visitor
Posts: 1
Registered: ‎08-05-2013
0

Re: Customer Service Wait Time???

i was locked out of my account after purchasing two credit scores on Saturday.  I was on hold for 15 minutes earlier today and have been on hold for over 20 minutes now.  This is ridiculous.  When I contact my CC company to stop payment perhaps I will get their attention. 

New Member
Posts: 7
Registered: ‎06-21-2013
0

Re: Customer Service Wait Time???

I've been on hold for 27 minutes now.  It's ridiculous!  All I want to do is cancel My score watch.

New Member
Posts: 7
Registered: ‎06-21-2013
0

Re: Customer Service Wait Time???

It's like they only have one person answering the phone.

Member
Posts: 7
Registered: ‎06-11-2013
0

Re: Customer Service Wait Time???

Does anyone ever get a human?


Starting Score: 520 (brand new credit 2011)
Current Score: 09/21/13 myfico TU 714; fako EX 718; EQ 712;
Goal Score: 750


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Regular Contributor
Posts: 150
Registered: ‎09-09-2012
0

Re: Customer Service Wait Time???

I called to cancel my subscription today and I was only on hold for a few minutes! The girl won me over with the 9.95 promo, good sales pitch Smiley Very Happy

Age: 23 | FICO: TU 783, EQ 754, EX 771 | FAKO: TU 768, EX 769 | Garden: 4/14 | Total History: 6yr 2mo | AAoA: 3yr 0mo | Util: 1%
........24000...............4000...............6000................7000................500..................5000................7500...............10000
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Contributor
Posts: 75
Registered: ‎07-26-2013
0

Re: Customer Service Wait Time???

My friend must have been one of the lucky ones. He only waited 1-2 minutes and had a really nice gentleman help him out. Process was done within 5 minutes total. Called at 9:40am.



Starting Score: EX: 646, EQ: 624, TU: 639 (07/26/2013)
Current Score: EX: 694 (As of 12/17/2013), EQ: 644 (As of 12/21/2013), TU: 662 (As of 12/12/2013 - Barclays)
Goal Score: 700 in all three (07/26/2014)


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Frequent Contributor
Posts: 499
Registered: ‎02-08-2013
0

Re: Customer Service Wait Time???

Are you guys trying to cancel the 10 day trial? or have you guys had the subscription for awhile?

     
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