cancel
Showing results for 
Search instead for 
Did you mean: 

Customer Service Wait Time???

New Visitor

Customer Service Wait Time???

Trying to cancel myfico subscription and I have been on hold for 20mins?? Is this normal, is there anyone that actually works at this company?

Message 1 of 8
7 REPLIES
New Visitor

Re: Customer Service Wait Time???

i was locked out of my account after purchasing two credit scores on Saturday.  I was on hold for 15 minutes earlier today and have been on hold for over 20 minutes now.  This is ridiculous.  When I contact my CC company to stop payment perhaps I will get their attention. 

Message 2 of 8
New Member

Re: Customer Service Wait Time???

I've been on hold for 27 minutes now.  It's ridiculous!  All I want to do is cancel My score watch.

Message 3 of 8
New Member

Re: Customer Service Wait Time???

It's like they only have one person answering the phone.

Message 4 of 8
Member

Re: Customer Service Wait Time???

Does anyone ever get a human?


Starting Score: 520 (brand new credit 2011)
Current Score: 09/21/13 myfico TU 714; fako EX 718; EQ 712;
Goal Score: 750


Take the myFICO Fitness Challenge
Message 5 of 8
Regular Contributor

Re: Customer Service Wait Time???

I called to cancel my subscription today and I was only on hold for a few minutes! The girl won me over with the 9.95 promo, good sales pitch Smiley Very Happy

Age: 25 | FICO: TU 802, EQ 782, EX 801 | FAKO: TU 778, EX 769 | Garden: 6/2015 | Total History: 7yr 6mo | AAoA: 4yr 2mo | Util: 4%
........24000...............10000.....................6000................7000................500..................5000................18000...............10000
Message 6 of 8
Contributor

Re: Customer Service Wait Time???

My friend must have been one of the lucky ones. He only waited 1-2 minutes and had a really nice gentleman help him out. Process was done within 5 minutes total. Called at 9:40am.



Starting Score: EX: 646, EQ: 624, TU: 639 (07/26/2013)
Current Score: EX: 694 (As of 12/17/2013), EQ: 644 (As of 12/21/2013), TU: 662 (As of 12/12/2013 - Barclays)
Goal Score: 700 in all three (07/26/2014)


Take the myFICO Fitness Challenge
Message 7 of 8
Established Contributor

Re: Customer Service Wait Time???

Are you guys trying to cancel the 10 day trial? or have you guys had the subscription for awhile?

     
Message 8 of 8