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Excellent Customer Service

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GregB
Valued Contributor

Excellent Customer Service

I subscribe to myFICO Scorewatch. I finally decided that enough had changed that I should pull a TU FICO report. I got the dreaded "Call to confirm your identity message". I assume this happened because I ended up with a fraud alert on my reports as a side effect to fixing some erroneous information.

 

The service was reasonably prompt (2 minutes), VERY professional, and the CSR was knowledgeable and polite. Great Job, myFICO.

 

PS: Now just give us back our EX FICOs and update the TU version, please. Smiley Wink

Message 1 of 2
1 REPLY 1
Barry
Administrator Emeritus

Re: Excellent Customer Service

Thanks for the nice words, Greg!!!  I'll pass your comments on to customer service.

 

Now, as for Experian FICO's and an updated TU version....well, we're defintely working on the latter.  Smiley Wink

 

-Barry

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