FICO 3-Bureau Credit Monitoring Issues and Troubleshooting

[Gardenhand]

Ok I'm nt trying to stir the pot here. I'm from the camp of... I ordered the monitering service, it wasn't what I expected, I was able to cancel AND get a refund because the reports were not viewable... I was out. But then I decided that it was worth the 20 bones per month even know I originally though I would be getting more. So I hopped back in. Yes my pain is self chosen.

Alright glad I got that off my chest. Now onto my issue. I added two new tradelines. One by one I received alerts from EQ and EX for BOTH new accounts. Then I received ONE alert from TU for ONE of the new accounts only. Unlike the other two bueras it did not tell me what this new account was (bank name, revolving, installment, etc...). So I'm left wondering if my TU score is reflecting my score with both new accounts or just one and if just one, which one. For what it's worth the TU alert here came before credit karma. It's just it appears it only caught one of the new accounts and it doesn't tell me which one. It's been about ten days since it caught the one new account. So I'm thinking it either missed the second new account outright or it grouped the two new accounts into one alert and failed to inform me of the account information.

so I suppose it dropped the TU ball on me. Again now knowing exactly what I'm suppose to get out of the service as far as what triggers alerts on each buera it's worth it to me but it seems to have missed a new account on TU. Thanks for listening.

[Lemmus]

...is one of the new accounts a backdated Amex? ...TU showed my Discover as a new account alert but the Amex (same week) did not because it was backdated by 20+ years ...EQ and EX reported both as new accounts ...just a possibility because TU does report them differently.

[Gardenhand]

No. They were both secured accounts. One is a shared secured loan from Alliant and one is an Open Sky Credit Card from Capitol Bank. 

[OneDay_750]

So, is it just me, or did they get the 3-burea monitoring/alert issue fixed?  Over the last few days, I've been receiving notifications from all three CRAs.  Plus since the latest update, the iPhone App seems to be working fine.  Anybody else seeing this? 

[Anonymous]

HOLY CRAP THE APP WORKS!!!

[Lemmus]

...yep, appears to be working here as well ...not as originally marketed but until something better comes along, I'll keep my subscription ...but myFico has lost my trust and goodwill over this ...if/when a competitor appears, I'll move.

[Ysettle4]

Yes sir!!! The app is working...and sooner than they stated. Great job in being persistent to get this going, MyFICO

[cashnocredit]

I have recieved alerts for the last 2 weeks on balance changes from both EQ and EX. TU has not generated alerts but I haven't had any changes they were supposed to generate alerts on. It appears the product is now working as the FAQ details. 

[thisisafakename]

I already have the 1-bureau monitoring, if I want to switch to 3-bureau, do I have to manually cancel (the only way is to call -- boo) my existing subscription first?

[BluePoodle]

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@thisisafakename wrote:

I already have the 1-bureau monitoring, if I want to switch to 3-bureau, do I have to manually cancel (the only way is to call -- boo) my existing subscription first?

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