FICO 3-Bureau Credit Monitoring Issues and Troubleshooting

[hawaii-girl]

Well, at least you guys can access your info. When I attempt to get into the member area anywhere, like the dashboard, it gives me errors like page not found and no internet access! Subscribed yesterday to the 19.95 version.

[Sneakytiki]

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@hawaii-girl wrote:

Well, at least you guys can access your info. When I attempt to get into the member area anywhere, like the dashboard, it gives me errors like page not found and no internet access! Subscribed yesterday to the 19.95 version.

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Thats odd, you don't have problems with any other areas on the site? What browser are you using and how are your security and cookie settings?

I tested this on mine, I opened up IE and I maxed out my security and blocked cookies and the dashboard would not load. Once I returned my settings back to default it worked like it usually does. Usually I use Mozilla Firefox or Google Chrome and I have no issues.

[Anonymous]

1. 8/22/2014 (Upgraded from ScoreWatch which was working)

2. None

3. Nothing

4. Yes, Credit Karma is updating. Myfico only updates if I buy a report. Credit Sesame and Credit.com are updating as well.

5. Yes, and all 3 credit reports have been updated with recent collections deleted, payed more than 15% of revolving balances and added a new Auto Loan. 

6. Please help as my second call to your support number was completely useless as the agent that I spoke with couldn't grasp the concept of the product not working and just wanted to talk about my credit reports as of she was some loan officer. With Scorewatch I always got credit alerts, as soon as I switch to the 3 credit score monitoring, I stopped receiving alerts.

[Sneakytiki]

Thank you for posting, I added additional information to my original post from the support site. It has more information regarding what the Score Monitoring acutally does until they update or improve the service.

[mrldp40]

is the 29.99 service working as its suppose to ?  any info on it ?

[alphaleo26]

Just received new account update on TU got a 15 pt jump. Still nothing on EX same accounts on all three reports only EQ and TU updated. Hopefully EX will update soon.

[Sneakytiki]

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@alphaleo26 wrote:

Just received new account update on TU got a 15 pt jump. Still nothing on EX same accounts on all three reports only EQ and TU updated. Hopefully EX will update soon.

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That's great to hear about TU updating. 

Would you mind mentioning what type of alert it was and the account change?

What service do you subscribe to, the $19.95 or the $29.95?

[Sneakytiki]

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@mrldp40 wrote:

is the 29.99 service working as its suppose to ?  any info on it ?

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There's really not enough info to comment yet. People do seem to be having more problems with the $19.95 version though.

[JLK93]

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@Sneakytiki wrote:

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@mrldp40 wrote:

is the 29.99 service working as its suppose to ?  any info on it ?

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There's really not enough info to comment yet. People do seem to be having more problems with the $19.95 version though.

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There may be many more people subscribed to the $19.95 version.

That might be why there seem to be more problems with that version.

[Sneakytiki]

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@oilcan12 wrote:

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@Sneakytiki wrote:

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@mrldp40 wrote:

is the 29.99 service working as its suppose to ?  any info on it ?

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There's really not enough info to comment yet. People do seem to be having more problems with the $19.95 version though.

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There may be many more people subscribed to the $19.95 version.

That might be why there seem to be more problems with that version.

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That's a good point, a bunch of users upgraded from scorewatch.