@Anonymous wrote:I went ahead and paid 41.00 to order another report to see if anything changed, my TU was up 22 points and one new account was showing, but never rec'd an alert.
This seems to be a common occurrence.
@Anonymous wrote:
@Aramos wrote:How are you guys canceling. I want to cancel my subscription so I can sign up with USAA Credit monitoring. If their's is a daily report and a fako score for about 20 a month, might as well do that for the same price as this crap.
Unfortunately, myFICO unprofessionalism doesn't give you another option but to initiate a dispute with your credit card. I did that with my Amex on grounds of not receiving the service I signed on for. This is the first time in my life I have disputed something, shame on myFICO for forcing my hand to do it.
Pretty soon Amex is just gonna say, "Oh, another myFico. Reverse it."
@Anonymous wrote:
@Firehorse wrote:
@Anonymous wrote:
@Aramos wrote:How are you guys canceling. I want to cancel my subscription so I can sign up with USAA Credit monitoring. If their's is a daily report and a fako score for about 20 a month, might as well do that for the same price as this crap.
Unfortunately, myFICO unprofessionalism doesn't give you another option but to initiate a dispute with your credit card. I did that with my Amex on grounds of not receiving the service I signed on for. This is the first time in my life I have disputed something, shame on myFICO for forcing my hand to do it.
Pretty soon Amex is just gonna say, "Oh, another myFico. Reverse it."
Yes! The more people dispute this "Monitoring service" charge, the easier it becomes to be successful and the tougher it is for myFICO to defend their product claiming unreasonable customer expectations.
I would encourage others to do the same, if you are not satisfied, maybe is not only the best way to get your money back, BUT ALSO the best way to get the service fixed for the future, because these people don't want to listen to us, maybe they will listen to their empty wallets.
Or.... I'm sure 7 On Your Side will take an interest. They took on AT&T for me when the EO wouldn't listen that THEY lost my phones, not me. One phone call from 7 on your side and AT&T was eating out of my hand. I totally won and they removed the 1500 charges from my phone bill.
Anyway, I wrote to them again tonight. I think if a bunch of us do they will definitely go at myFico and help out. BBB is worthless. Always has been. They are business friendly, not consumer.
http://abc7news.com/7onyourside/
** edit: Added web link.
I'm almost starting to change my mind about this product. I still dont believe its advertised honestly. Frankly they should have made it plain that the alerts might take forever to begin working and charged the first payment at the END of the first month. Customer service is pretty terrible. There's no sugar coating that their attitude during calls and lack of consideration for customers is simply awful. But it does seem to be working correctly now that I've basically gotten it through my head that the only thing its good for is everything listed on the dashboard. Alerts are now coming through in a timely manner: balance changes, new accounts, inquiries etc., even with TU 
Shocking. I will not be purchasing this product again but there does seem to be a small light at the end of the tunnel finally. Good luck to the rest of you!
@Anonymous wrote:I'm almost starting to change my mind about this product. I still dont believe its advertised honestly. Frankly they should have made it plain that the alerts might take forever to begin working and charged the first payment at the END of the first month. Customer service is pretty terrible. There's no sugar coating that their attitude during calls and lack of consideration for customers is simply awful. But it does seem to be working correctly now that I've basically gotten it through my head that the only thing its good for is everything listed on the dashboard. Alerts are now coming through in a timely manner: balance changes, new accounts, inquiries etc., even with TU
Had that list of do's and don't been published before I purchased the 3B, I would have not purchased it. Plain and simple. I have given up monitoring if it is or is not working. Like my last post stated, I received an alert this week for EQ with an 8 Pt increase with absolutely no reason for the increase stated. So although I have a guess as to why, I am really not sure.
In the end, their attitude and lack of concern for customer satisfaction and customer relationships is the biggest turn off for me. I will not be recommending this company to anyone and I will probably look elsewhere for my scores when I need them. If others want to give them their $ for sub-par products and service, be my guest.
