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New Visitor
Posts: 1
Registered: ‎05-14-2012
0 Kudos

Free triall to tricky promotions?

When my account was close to trial period end, I sent a mail for cancellation. Seems like mail wasn't enough and I had to call. But by that time my credit card was already charged. So I called up and asked for cancellation. That was first time I got to know that I have been already signed up for 3 month minimum period and I'll be charged $15 every month. First customer service said that their customer support is not open on Saturday even though it says on their website.

Later, I called again to check if myFICO can do anything as I wasn’t able to reach them on a Saturday to do cancelation in time. Second customer service told me that we are actually open on Saturday and offered me a promotion for paying $9.99 instead. She didn’t mentioned about minimum 6 month period for this promotion. Another friend , who fell into same trap from myFICO told me about minimum 6 months sign-up. I called 3rd time on same day and asked 2nd customer service agent didn’t mention the 6 months clause.

3rd representative finally scheduled my cancellation after 3 months. So my point is- if your product is really good, let customer come back to your on their own. Don’t charge them by setting these tricky conditions, cycle of phone calls for cancellation, tricky promotions etc. It will only discourage people to recommend myFICO to others. Based on current experience, I’m going to tell everyone to stay away from myFICO and try others.

New Member
Posts: 1
Registered: ‎06-04-2012
0 Kudos

Re: Free triall to tricky promotions?

I fell into the trap of the 10 day trial subscription as well and I too tried to cancel the subscription within the 10 days and their cancellation request would not work/ did not accept my password nor my username. When I contacted customer service, they said they can't cancel the subscription due to fact that they never received any notification through email of my intent to cancel. THEY NEVER RECEIVED NOTIFICATION BECAUSE THEIR CANCELLATION PROCESS THROUGH EMAIL DOESN'T WORK AND THIS IS HOW THEY SCAM YOU. Due to their refusal to refund my money after pleading my case, I am filing a dispute through my bank in an attempt to collect the money that doesn't belong to them. MY RECOMMENATION: DON'T PLACE AN ORDER W/ THIS COMPANY, AWFULL,TERRIBLE SERVICE!!

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† Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
‡ Credit cards for FICO Score ranges: The score ranges are guidelines based on internal myFICO analysis of actual applicant approvals, and having a FICO Score in a particular range does not guarantee you will be approved for credit cards recommended in that range. These ranges were not provided by any card issuer.

* For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While myFICO always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.

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