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New Visitor
Posts: 1
Registered: ‎06-10-2013
0

Horrible customer service experience

Last night I called to cancel my subscription and let me tell you what a nightmare that was and a waist of my valuable time. First you must have to go through a 'weeding-out' process of waiting on hold forever to speak to a CSR I'm sure this was intentional. Then the CSR told me I can't cancel until they bill me for another two months, long story short I spoke to a supervisor, after a long period on hold and he was no help and was very rude so I wanted to speak to his boss and of course he wasn't in and said I have to call during the next day and go through that whole process again. 

 

I want to cancel because I just read in the latest issue of Consumer Reports that myFico is a waste of money and most lenders use different criteria of evaluating credit scores that are not base on your "Fico" score. 

New Visitor
Posts: 2
Registered: ‎06-13-2013
0

Re: Horrible customer service experience

Wow. I wish I'd read your post before I signed up.  At least I know what to expect when I call tomorrow.  Again... just like cable TV. 

 

If they try that with me, though, they'll find out I'm not one to put up with it until I finally give up and pay.  They get one phone call from me.  Then, it's a cancel letter, certified with return receipt, copied to my state's (and theirs) Attorney General and Consumer Affairs department, the Federal Trade Commission, and my credit card issuer.

 

Bastards.

Established Contributor
Posts: 502
Registered: ‎04-17-2013
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Re: Horrible customer service experience


Brion182 wrote:

Last night I called to cancel my subscription and let me tell you what a nightmare that was and a waist of my valuable time. First you must have to go through a 'weeding-out' process of waiting on hold forever to speak to a CSR I'm sure this was intentional. Then the CSR told me I can't cancel until they bill me for another two months, long story short I spoke to a supervisor, after a long period on hold and he was no help and was very rude so I wanted to speak to his boss and of course he wasn't in and said I have to call during the next day and go through that whole process again. 

 

I want to cancel because I just read in the latest issue of Consumer Reports that myFico is a waste of money and most lenders use different criteria of evaluating credit scores that are not base on your "Fico" score. 


Did you recently sign-up within the past month? If so, then yes, you are billed for three months. However, it doesn't explain the customer service you experienced.


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New Member
Posts: 3
Registered: ‎05-03-2009
0

Re: Horrible customer service experience

I was a long time satisfied customer until the past 7 months or so.  There should be an online process for cancels. My solution. Contact your bank and put a stop pay on debits if that is how you are paying.  Trust me just went through a mortgage process and free credit karma was closer to what my lender pulled.  I am out of here finally

Moderator
Posts: 22,406
Registered: ‎01-17-2008
0

Re: Horrible customer service experience


Brion182 wrote:

Last night I called to cancel my subscription and let me tell you what a nightmare that was and a waist of my valuable time. First you must have to go through a 'weeding-out' process of waiting on hold forever to speak to a CSR I'm sure this was intentional. Then the CSR told me I can't cancel until they bill me for another two months, long story short I spoke to a supervisor, after a long period on hold and he was no help and was very rude so I wanted to speak to his boss and of course he wasn't in and said I have to call during the next day and go through that whole process again. 

 

I want to cancel because I just read in the latest issue of Consumer Reports that myFico is a waste of money and most lenders use different criteria of evaluating credit scores that are not base on your "Fico" score


 

 

myFICO doesn't cost a penny unless you purchase their scores.  And no, 90% of lenders use some sort of FICO score.

Regular Contributor
Posts: 172
Registered: ‎10-11-2007
0

Re: Horrible customer service experience

What is everyone trying to cancel?  Score Watch?  Or what?  Isn't Score Watch easy to cancel online?  Someone who's cancelled it recently should post instructions here, so everyone will know how easy it is.

 

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