08-13-2007 04:01 PM
10-09-2007 07:39 PM
10-09-2007 09:46 PM
10-10-2007 11:56 AM
This is nothing short of deceptive - there should be a simple option to cancel account on the web page. Why isn't there one? Simply so that you can lock in customers that have forgotten to cancel their account? This is pretty much a short term profit, with a long term loss - each person who gets charged for the 1 year subscription would never recommend the site to anyone else, nor would they be "happy" with the service. I'm going to call and cancel my account, but I just thought I'd post this message to let you know so that you can improve your UI.
01-13-2008 04:23 AM
https://www.myfico.com/scorewatch/cancelsw.aspxIf you aren't close to the end of your trial, you can cancel by calling customer service any day except Sunday, or e-mail.
Phone:I would read that FAQ that I mentioned to know which would work best for you. I tried to copy/paste the link, but it was insanely long, so it will be easier just clicking on Support.
Mon-Fri 6am to 6pm PST
Sat 7am to 4pm PST
I couldn't make the e-mail link live in Firefox --just go to "Support" and look at the top left-hand corner.
04-28-2008 08:41 AM
04-28-2008 05:46 PM
This is so deceptive. They say that they will send you an email and they don't. They don't provide an online way to cancel, and they just automatically debit your account $90 after the 30 days. This service is misleading. It will probably take a law suit to get them to straighten out how they deal with the public.
05-02-2008 07:41 PM