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I tried purchasing my credit score, but got an error and still got charged

tag
Anonymous
Not applicable

I tried purchasing my credit score, but got an error and still got charged

The error said something that i had to call because i needed to give more information or something.. But i was still charged as pending on my debit card... Will this be clear?  if i don't call and just forget about it.
Message 1 of 6
5 REPLIES 5
jbh
Established Contributor

Re: I tried purchasing my credit score, but got an error and still got charged

Mention it to Barry on the 'myfico products' forum listed in the index. You should also get a reversal when you call customer support. Same exact thing happened to me when I purchased my first score and it's been smooth ever since. They should be able to help.
Message 2 of 6
Anonymous
Not applicable

Re: I tried purchasing my credit score, but got an error and still got charged

Call the phone # that is given. The CS reps at myfico are very good and will go out of their way to help you.
Message 3 of 6
laz98
Senior Contributor

Re: I tried purchasing my credit score, but got an error and still got charged


@Anonymous wrote:
Call the phone # that is given. The CS reps at myfico are very good and will go out of their way to help you.

it's good to hear that SOMEBODY still has good CS reps.

Message 4 of 6
Anonymous
Not applicable

Re: I tried purchasing my credit score, but got an error and still got charged

Anybody has the number?
Message 5 of 6
haulingthescoreup
Moderator Emerita

Re: I tried purchasing my credit score, but got an error and still got charged

From the Support tab at the top of the screen:

Contact Us

Please make sure to browse our FAQs before submitting an inquiry to Customer Care.

Email:
Click here to send an email.
We will respond to your inquiry within two business days.

Phone:
1-800-319-4433
Mon-Fri 6am to 6pm PST
Sat 7am to 4pm PST
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
Message 6 of 6
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