I was charged for the MyFico product but not given access

[MMB85]

Hi, I just subscribed for the $29.99 for the MyFico Ultimate 3B. When I submitted payment, the $29.99 was charged to my account. However, on the MyFico site, it said that we are unable to process your payment at this time. Can anyone here assist?

[Cindy_FICO]

Please contact our support team for help with issues regarding your myFICO account - http://myfico.custhelp.com/app/answers/list/ 

[Anonymous]

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@MMB85 wrote:

Hi, I just subscribed for the $29.99 for the MyFico Ultimate 3B. When I submitted payment, the $29.99 was charged to my account. However, on the MyFico site, it said that we are unable to process your payment at this time. Can anyone here assist?

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This happened to me as well, I was hoping to know my scores before I went auto shopping but unfortunately I wasn't able to see my scores. Not only that but I was charged TWICE. It's now been 24 hours and I still CAN'T see my scores OR reports. 

[Cindy_FICO]

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@Anonymous wrote:

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@MMB85 wrote:

Hi, I just subscribed for the $29.99 for the MyFico Ultimate 3B. When I submitted payment, the $29.99 was charged to my account. However, on the MyFico site, it said that we are unable to process your payment at this time. Can anyone here assist?

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This happened to me as well, I was hoping to know my scores before I went auto shopping but unfortunately I wasn't able to see my scores. Not only that but I was charged TWICE. It's now been 24 hours and I still CAN'T see my scores OR reports. 

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I'm sorry to hear about this. Please always contact our support team at 1-800-319-4433 for product-related issues.