Reply
New Member
Posts: 2
Registered: ‎08-13-2013
0

Incomplete Order - Therefore No Cacellation Process

[ Edited ]

I had just signed up for the 10 day trial and I was not able to authenticate my identity and advised to call in. I decided to not go forward with anything after reading such hassle some of the people go through with this site. I was actually really paranoid I'd become victim to being charged $14.95 for 3 Months soon. However, the first time I called I had recieved a CSR within minutes whom was very friendly! She told me that since I wasn't able to authenticate my identity the order was incomplete and that I won't be charged. There was nothing to cancel. She also informed me that my myFIco account can't be deleted.

 

Then looking at the email confirmation that came with an order # of the 10 day trial purchase, I had to make sure the order was incomplete. It didn't really make sense to send such confirmation when I hadn't fully completed an order. Ha, just me being paranoid, I called them a second time. I had again recieved a CSR within minutes who was just as friendly as the first! She again, informed me the same thing, I won't be charged because the order was incomplete. At the end of the conversation, I made sure that my myFico account genreally can't be cancelled, only the subscriptions in which you try to purchase on the account can. She said, yes. I was actually really impressed with customer service despite some of the posts I've read, but we'll just have to see how truly satisfied I am when the 10 day trial expires on the 24th and if their word was true.

 

So for those in the same situatiIon, I hope this post really helped you out in some way. Though I've read similar posts, none of the authors came back with an update on whether things worked out for them or not. I will be updating it again on the 24th to confirm that I was not charge, lets hope for the best because I appreciated both of those ladies on the phone who provided awesome service. :smileyhappy:

Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
† Credit cards for FICO Score ranges: The score ranges are guidelines based on actual applicant approvals and having a FICO Score in a particular range does not guarantee you will be approved for credit cards recommended in that range.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.