I just 'purchased' the 3B premier and ran into the same issue as you. I called in to their number in the email and after going through an authentication process they told me that they could not access my reports because they are frozen. They said that I would have to unfreeze all of them in order to be able to use the 3B product. It sucks because I don't want to pay to thaw and then pay again to refreeze my reports. I had no idea it would come to that as creditchecktotal and others pull them successfully in spite of the freeze. Oh well, I will just go without myfico reports for now since it's not worth the cost to me right now to thaw and refreeze my reports.