My account keeps getting "blocked"

[Anonymous]

Hello, I keep getting locked out of my account. Ive been a myfico member for a few years now and everytime I've tried to purchase something, I get the message: "You have previously failed the myFICO authentication process."  I've tried calling the "myFICO Customer Service Center" in the past but every time I did, they would tell me that they unblocked my account and I should be able to order now, but it never worked. I was hoping that I could get some help here, instead of having to call again.

[mod-moose]

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@Anonymous wrote:

Hello, I keep getting locked out of my account. Ive been a myfico member for a few years now and everytime I've tried to purchase something, I get the message: "You have previously failed the myFICO authentication process."  I've tried calling the "myFICO Customer Service Center" in the past but every time I did, they would tell me that they unblocked my account and I should be able to order now, but it never worked. I was hoping that I could get some help here, instead of having to call again.

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Is it possible that you have a "forums only" account?  If you didn't provide a social security number when you registered, this could be the issue.  If so, please follow the instructions on "Forgot your Forums login or password?" post.

[Anonymous]

Thanks for the fast reply mod-moose. I don't think it's a "forums only" account. I entered my ssn when I registered the account. But I did just notice my address was out of date. Could that have been the problem? I updated it, but my account is still blocked.

[mod-moose]

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@Anonymous wrote:

Thanks for the fast reply mod-moose. I don't think it's a "forums only" account. I entered my ssn when I registered the account. But I did just notice my address was out of date. Could that have been the problem? I updated it, but my account is still blocked.

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Justn,

Let me see if I can find some help for you.  

[Anonymous]

Ok, Thank you.