MyFICO Two Month Credit for Faulty Monitoring

[Involver]

It's nice to finally see MyFICO accept responsibility for the problem rather than pretending it did not exist.

[Kellan]

Did they? I have not seen anything saying they did.

[EvilR-T]

Would you mind elaborating a little bit the post is kind of vague.

[Anonymous]

That is nice. I canceled two weeks ago and the CSR did not even ask why... just said "OK".... I had a scare with a change in an address with TU... completely wrong. Not sure where the address change came into play. Glad you received two months free!

[Gunnar419]

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@Involver wrote:

It's nice to finally see MyFICO accept responsibility for the problem rather than pretending it did not exist.

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That's good to know, though I'm with the others who'd like to hear more about what the initial problem was.

I just upgraded last week from EQ Score Watch monitoring to three bureau SW monitoring and so far I'm still getting alerts only from EQ. I was going to wait a week or so to see if TU and EX catch up (I've gotten EX alerts through Credit Sesame, so I know the bureau has the info), but so far, it appears the product is faulty and I'm not looking forward to the kind of nightmare customer service experience a lot of other people have described.

[ojefferyo]

I haven't had any issues with mine at all. All 3 update as things change on the report, from balances to new accounts. 

[cashnocredit]

I didn't recieve EX alerts for over a month after signing up for the 3 score and ID monitoring. I didn't recieve TU updates for a couple months.  Over the last month both have issued alerts in alignment with the FAQ. They have to taylor alerts with what each CRA is capable of generating. I was annoyed with the sloppy rollout but bugs are in the nature of this sort of scale change. I expected they would fix it and they did.

I recieved a notice and credit for two months a couple days ago.  Seems like a pretty responsible thing to di.

[gamegrrl]

I received the same email saying that I would receive a credit for two months. I have only received a credit for one month (credit received on 12/24). Anyone else have this happen?

[gamegrrl]

I followed up with Customer Care, explaining that I received an email saying that I would be credited for two months' billings at $19.95 each, and that on 12/24 I did receive a credit, but it was for one month. I waited a week to see if the other month's fee would be credited, but it had not.

Today I received a reply telling me:

Thank you for contacting myFICO Customer Care. We apologize for the technical error affecting your order. A refund of $ 19.95 was processed for the months of November and December.

Regards,
myFICO Customer Care
www.myFICO.com

Dudes. I am trying to tell you that I have not received one of the refunds. Called the phone number, and even though they are supposed to be open until 6 PM PST (I think that's what it said on the site), they were closed.

*sigh* Why do I get the feeling that it's going to take more than $20 worth of my time to get their error resolved?

[EW800]

I have not had an issue with the credit. Both credits were applied on 12.24.

More importantly, I am so pleased that I am now receiving a decent flow of alerts.