Reply
New Contributor
QuantumCredit
Posts: 64
Registered: ‎11-21-2012
0

MyFICO alerts show cards twice

Is this normal? I've gotten alerts from myFICO about 2 of my credit cards's balances increasing and in both cases the alerts showed the card twice. Identical card, name and number but twice. Also, one of the cards is an Amex and the number is completely different than my actual Amex number and it has 17 digits instead of 15. Is this normal too? I am confused. I'm hoping the issue is with myFICO and not the CRs. My Equifax report does show the correct number of cards and only lists each card once. Anyone else have cards reported twice on alerts?

Moderator Emeritus
webhopper
Posts: 7,230
Registered: ‎09-16-2011
0

Re: MyFICO alerts show cards twice


QuantumCredit wrote:

Is this normal? I've gotten alerts from myFICO about 2 of my credit cards's balances increasing and in both cases the alerts showed the card twice. Identical card, name and number but twice. Also, one of the cards is an Amex and the number is completely different than my actual Amex number and it has 17 digits instead of 15. Is this normal too? I am confused. I'm hoping the issue is with myFICO and not the CRs. My Equifax report does show the correct number of cards and only lists each card once. Anyone else have cards reported twice on alerts?



It may be a glitch, or, are you signed up for both Quarterly Monitoring and Score Watch?  If so, both services may be trying to alert you about the activity


Starting Score: 08/29/2011 TU 671 EQ 674
Current Score: TU 754 EQ 694 EX 697
Wallet: NFCU Visa Sig 25k, Amex Lowes 22k, NavCheck 15k, Amex PRG, Amex Zync, Discover It 13.5k, Amazon Visa 5k
Platinum Spade Garden Club Member: App Free since 1/1/13. No more apps til who knows when?
MyFICO Fitness Goal: 800s Club!



Take the myFICO Fitness Challenge
Community Leader
Valued Contributor
starry1
Posts: 2,079
Registered: ‎11-29-2012
0

Re: MyFICO alerts show cards twice

At least you'regetting alerts. 


Starting Score: 11/29/12 TU 527; EQ 565; EX 564 fako - bk7 dc'd 2/15/13
Current Score: 7/28/14 TU 611; EQ 635; EX 632
Goal Score:  625 for now– New goal 675

Cap1 sec $700 (SD) / FP $300 (closed) / Fingerhut $1300 / nRewards $2.5k / cashRewards $1.5k / NavChek $2.5k
Amazon $1.7k / Walmart $1k / Von Maur $200 /Firestone $1.2k (last app 10/08/13)
Senior Contributor
bichonmom
Posts: 3,318
Registered: ‎05-05-2011
0

Re: MyFICO alerts show cards twice

Can you pull your CR to check? That is what I would do. It could be a glitch, but I would want to double-check and know for sure.

 

Unless, as Webhopper said, you have 2 services. Then each one would send an alert. But that doesn't explain the difference in acct. numbers.

~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
EQ FICO 750 | TU FICO 761 (Walmart) | EX FAKO 767 | Goal: 800+

Edits, funky spacing and spelling due to my iPad not getting along with the forum editor!

Regular Contributor
bigman023
Posts: 249
Registered: ‎05-15-2009
0

Re: MyFICO alerts show cards twice

Im only signed up with SW, and the same thing happen to me.  There will be a change in one of my accounts, SW will say 2 accounts have had a change, and both accounts will be the same.  I've gotten used to it, and just ignore it.  Ive had SW since 2009, it started having this glitch sometime around early 2011, I think.

5/2009 EQ-504(FICO), TU98-567(FICO), EX- 503 (FAKO)
10/17/11 EQ-633, TU04-652, EX-681 All lender Pulls
10/17/11 TU98-678
12/21/2012 TU98-677 (39% Util)
01/21/2012 EQ - 661 (37% Util) SW Alert
Moderator
pizzadude
Posts: 9,200
Registered: ‎01-28-2010
0

Re: MyFICO alerts show cards twice

 

Moved to myFICO product feedback......

March2010 FICO® ~ 695 TU, 653 EQ, 697 EX
Moderator
pizzadude
Posts: 9,200
Registered: ‎01-28-2010
0

Re: MyFICO alerts show cards twice


QuantumCredit wrote:

 

Also, one of the cards is an Amex and the number is completely different than my actual Amex number and it has 17 digits instead of 15. Is this normal too?


Yes ~ the AMEX Account Number that appears on your credit reports is not the same as your actual account #.   It is an internal AMEX reference number.

 

March2010 FICO® ~ 695 TU, 653 EQ, 697 EX
Moderator Emeritus
llecs
Posts: 32,880
Registered: ‎08-04-2007
0

Re: MyFICO alerts show cards twice


QuantumCredit wrote:

Is this normal? I've gotten alerts from myFICO about 2 of my credit cards's balances increasing and in both cases the alerts showed the card twice. Identical card, name and number but twice. Also, one of the cards is an Amex and the number is completely different than my actual Amex number and it has 17 digits instead of 15. Is this normal too? I am confused. I'm hoping the issue is with myFICO and not the CRs. My Equifax report does show the correct number of cards and only lists each card once. Anyone else have cards reported twice on alerts?


OP, it's not a glitch. SW will alert you to balance increases. By default within your Settings, SW will alert you to balance increases based on $x and will alert you to balance increases based on x%. I think the default is $5 and 5%, though can't remember. So....if both settings are set to "Y" for yes, then each time you have a CC that increases by x% and $x, you'll see two alerts for the same account. You can turn one of the two off if bothersome. Just select "N" for no on one of the two.

 

 

New Contributor
QuantumCredit
Posts: 64
Registered: ‎11-21-2012
0

Re: MyFICO alerts show cards twice


llecs wrote:

QuantumCredit wrote:

Is this normal? I've gotten alerts from myFICO about 2 of my credit cards's balances increasing and in both cases the alerts showed the card twice. Identical card, name and number but twice. Also, one of the cards is an Amex and the number is completely different than my actual Amex number and it has 17 digits instead of 15. Is this normal too? I am confused. I'm hoping the issue is with myFICO and not the CRs. My Equifax report does show the correct number of cards and only lists each card once. Anyone else have cards reported twice on alerts?


OP, it's not a glitch. SW will alert you to balance increases. By default within your Settings, SW will alert you to balance increases based on $x and will alert you to balance increases based on x%. I think the default is $5 and 5%, though can't remember. So....if both settings are set to "Y" for yes, then each time you have a CC that increases by x% and $x, you'll see two alerts for the same account. You can turn one of the two off if bothersome. Just select "N" for no on one of the two.

 

 


OMG, thank you so much, that makes perfect sense! Mystery solved.

 


pizzadude wrote:

QuantumCredit wrote:

 

Also, one of the cards is an Amex and the number is completely different than my actual Amex number and it has 17 digits instead of 15. Is this normal too?


Yes ~ the AMEX Account Number that appears on your credit reports is not the same as your actual account #.   It is an internal AMEX reference number.

 


I see. Is Amex the only company that does this? All of my other CR numbers are the same as the actual CC numbers. Also the Amex number has 17 digits, so 2 more than the Amex CC number, I'm assuming that's also part of their internal "encoding"?

Moderator
pizzadude
Posts: 9,200
Registered: ‎01-28-2010
0

Re: MyFICO alerts show cards twice


I see. Is Amex the only company that does this? All of my other CR numbers are the same as the actual CC numbers. Also the Amex number has 17 digits, so 2 more than the Amex CC number, I'm assuming that's also part of their internal "encoding"?

Yes, as far as I know AMEX is the only creditor that masks the account # on your credit reports with an internal reference number.

 

March2010 FICO® ~ 695 TU, 653 EQ, 697 EX

myFICO is the consumer division of FICO. Since its introduction 20 years ago, the FICO® Score has become a global standard for measuring credit risk in the banking, mortgage, credit card, auto and retail industries. 90 of the top 100 largest U.S. financial institutions use the FICO Score to make consumer credit decisions.

>> About myFICO
FICO Score - The Score that matters
Click to Verify - This site chose VeriSign SSL for secure e-commerce and confidential communications.
Fair Isaac Corporation is a BBB Accredited Financial Service in San Rafael, CA
FOLLOW US Social Media Facebook Twitter Pinterest Google+