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MyFICO scorewatch is not working

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hijinxu
Valued Member

MyFICO scorewatch is not working

I have had it for 2 months now, I have had a few changes including a COLLECTION added to my report three weeks ago.

 

No updates whatsoever. I KNEW there were changes and ended up having to pull the report myself. 

So now I pay monthly for a sevice that does not work, and have to still pay to pull the reports.

 

I tried messaging Barry on the subject a week ago and received no response.

 

Now what?

EQ: 611 | TU: 585 | EX 621 3/11/09 (EX thanks to my lender) also near 100% util
EQ: 570 | TU: 558 | EX:585 5/12/08
Message 1 of 7
6 REPLIES 6
fused
Moderator Emeritus

Re: MyFICO scorewatch is not working

check your settings very carefully. I would also call customer service at:

 

1-800-319-4433
Mon-Fri 6am to 6pm PST
Sat 7am to 4pm PST

Message 2 of 7
2wheel
Frequent Contributor

Re: MyFICO scorewatch is not working

Mine works pretty good Just got a update yesterday letting me know my score changed by 11 points to 798

check your settings I always just put the bar 1 point above my actual score and keep my limits to a minimun

Dunno about collections but it shoulda updated you about it. Was there a score change when it was added?

2wheel
Message 3 of 7
AndyJB2005
Member

Re: MyFICO scorewatch is not working

Me too -- I paid off more than half of my credit card debt since signing up for Score Watch and nothing changed -- that is until I used one of my free score power reports, then it went up 18 points.

 

I no longer have any free ones.  I'm upset. I could've bought my scores WITHOUT a $90 subsciption fee, and if I have to pay $10 to see the changes it's sort of useless to have Score Watch subsciption. 

 

Is there anything to fix this??

Starting Score: 655
Current Score: 745
Goal Score: 800
Message 4 of 7
Anonymous
Not applicable

Re: MyFICO scorewatch is not working

Where does ScoreWatch advertise that it alerts on a balance decrease, and where does it say it alerts you if your score changes?

 

The latter is actually advertised!

 

From the myFICO products page:


@http://www.myfico.com/Products/Products.aspx wrote:

Alerts for score & report changes 


 

 This to me is false advertising. It does not tell you when your score goes up.

 

Tip to the poster: Set your target score as the latest Equifax score you have. If you don't you will not know if your score goes up. 

Message 5 of 7
hijinxu
Valued Member

Re: MyFICO scorewatch is not working

I know I never said that I had a decrease in balance (even though I did) 

 

my concern is that scorewatch missed a COLLECTION account showing up.

 

Thats a big item to look over. 

EQ: 611 | TU: 585 | EX 621 3/11/09 (EX thanks to my lender) also near 100% util
EQ: 570 | TU: 558 | EX:585 5/12/08
Message 6 of 7
Barry
Administrator Emeritus

Re: MyFICO scorewatch is not working


hijinxu wrote:

I know I never said that I had a decrease in balance (even though I did) 

 

my concern is that scorewatch missed a COLLECTION account showing up.

 

Thats a big item to look over. 


You're right that SW should have alerted you to the addition of a collection. You may want to let myFICO Customer Support know about this.
Message 7 of 7
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