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New Member
Posts: 2
Registered: ‎01-31-2012
0

MyFico 10 Day FREE Trial - Deceiving?

Hi Barry,

 

I signed up for the 10 DAY FREE TRIAL Score Watch on 01/24/12.

Here's the link to the signup page thats clearly state the 10-Day Free Trial in bold.... red!

http://www.myfico.com/Products/Products.aspx

 

Today (01/31/12) ...... I sent an email to cancel (less than 10 days - to be exact.... it's only the 7th days)

I received a reply stating that All myFICO subscription products require a three month minimum subscription.

Therefore, it's scheduled for cancellation on 04/18/2012.

 

This is not good. Its deceiving and a wrongful advertisement.

 

I would highly appreciate if you could help me.

 

Thanks

 

 

 

 

Administrator Emeritus
Posts: 4,444
Registered: ‎03-01-2007
0

Re: MyFico 10 Day FREE Trial - Deceiving?

Hi Smile 2012,

 

Somehow you ordered the NON-free trial version of Score Watch, which also includes a 3 month minimum.  That's why they wouldn't cancel you.  We have now canceled your SW subscription and refunded your $14.95 payment.  Sorry for the confusion.

 

-Barry

Formerly consumer affairs manager, media spokesman and myFICO Forums community manager at FICO, I'm now freelance writing for CreditCards.com and my own site, SpeakingOfCredit.com.

New Member
Posts: 2
Registered: ‎01-31-2012
0

Re: MyFico 10 Day FREE Trial - Deceiving?

Hi Barry,

Thank you very much for your super fast action.

I really appreciate it.

That's what I call good  customer service.

;-)

Valued Contributor
Posts: 1,971
Registered: ‎02-06-2011
0

Re: MyFico 10 Day FREE Trial - Deceiving?


smile2012 wrote:

Hi Barry,

Thank you very much for your super fast action.

I really appreciate it.

That's what I call good  customer service.

;-)


Barry is the very best when it comes to helping people, IMO, this Forum is the best place to ask your questions and to express your concerns when it comes to myFICO's products, as Barry will normally respond with an answer very quickly, and 9 times out of 10, the Member will leave with a smile on their faceSmiley Happy

 

Best of Luck smile2012.


Starting Score: 583
Current Score: 3-03-12-EQ-802 TU-806 EX-798 (EQ Beacon 9: 804 Lender Pull 3-08-12) All FICO's
Goal Score: 800+ across all three

Take the FICO Fitness Challenge


Mega Contributor
Posts: 15,442
Registered: ‎04-09-2011
0

Re: MyFico 10 Day FREE Trial - Deceiving?


Mustanglvr2006 wrote:

smile2012 wrote:

Hi Barry,

Thank you very much for your super fast action.

I really appreciate it.

That's what I call good  customer service.

;-)


Barry is the very best when it comes to helping people, IMO, this Forum is the best place to ask your questions and to express your concerns when it comes to myFICO's products, as Barry will normally respond with an answer very quickly, and 9 times out of 10, the Member will leave with a smile on their faceSmiley Happy

 

Best of Luck smile2012.


+1




Silver Spade Garden Club Member - Last App 12/16/13 - Looking for a clean slate NO INQ's / Diamond Inspired!
Starting Score:
EX (PLUS) 583 EQ FICO 565 TU FICO 590 3/15/2011 / Goal Scores: 720
Current Score: EX FICO (PSECU) 671 (myFICO) N/A / EQ FICO 679 / TU08 FICO 678 / TU VS 706 3/6/2014
Administrator Emeritus
Posts: 4,444
Registered: ‎03-01-2007
0

Re: MyFico 10 Day FREE Trial - Deceiving?


LS2982 wrote:

Mustanglvr2006 wrote:

smile2012 wrote:

Hi Barry,

Thank you very much for your super fast action.

I really appreciate it.

That's what I call good  customer service.

;-)


Barry is the very best when it comes to helping people, IMO, this Forum is the best place to ask your questions and to express your concerns when it comes to myFICO's products, as Barry will normally respond with an answer very quickly, and 9 times out of 10, the Member will leave with a smile on their faceSmiley Happy

 

Best of Luck smile2012.


+1


Yeah, but watch out for that 10th one!!!  Smiley Surprised

 

-Barry

Formerly consumer affairs manager, media spokesman and myFICO Forums community manager at FICO, I'm now freelance writing for CreditCards.com and my own site, SpeakingOfCredit.com.

Valued Contributor
Posts: 1,971
Registered: ‎02-06-2011
0

Re: MyFico 10 Day FREE Trial - Deceiving?


Barry wrote:

LS2982 wrote:

Mustanglvr2006 wrote:

smile2012 wrote:

Hi Barry,

Thank you very much for your super fast action.

I really appreciate it.

That's what I call good  customer service.

;-)


Barry is the very best when it comes to helping people, IMO, this Forum is the best place to ask your questions and to express your concerns when it comes to myFICO's products, as Barry will normally respond with an answer very quickly, and 9 times out of 10, the Member will leave with a smile on their faceSmiley Happy

 

Best of Luck smile2012.


+1


Yeah, but watch out for that 10th one!!!  Smiley Surprised

 

-Barry


I hear ya Barry, you just can't satisfy everyone every time, that's just the way it isSmiley Indifferent


Starting Score: 583
Current Score: 3-03-12-EQ-802 TU-806 EX-798 (EQ Beacon 9: 804 Lender Pull 3-08-12) All FICO's
Goal Score: 800+ across all three

Take the FICO Fitness Challenge


IML
New Visitor
Posts: 1
Registered: ‎02-07-2012
0

Re: MyFico 10 Day FREE Trial - Deceiving?

[ Edited ]

Hi Barry,

 

I just signed up for this trial and for some reason, had to go through a manual authetication that would not clear due to unknown revolving accounts. The customer care agent sent me to Equifax, who asked me for the promotional code from myfico in order to clear up the situation. I told Equifax that I was not provided a promo code for the 10 day trial and that it was just there on the website. What promotional code am I supposed to give Equifax? I do NOT want to end up paying for two services. 

 

Thanks,

 

IML

Administrator Emeritus
Posts: 4,444
Registered: ‎03-01-2007
0

Re: MyFico 10 Day FREE Trial - Deceiving?


IML wrote:

Hi Barry,

 

I just signed up for this trial and for some reason, had to go through a manual authetication that would not clear due to unknown revolving accounts. The customer care agent sent me to Equifax, who asked me for the promotional code from myfico in order to clear up the situation. I told Equifax that I was not provided a promo code for the 10 day trial and that it was just there on the website. What promotional code am I supposed to give Equifax? I do NOT want to end up paying for two services. 

 

Thanks,

 

IML


Hi IML,

 

You got me.  That is, I'm not aware of a "promo code" that you would give to EQ to clear up the situation.  If you were unable to provide enough or the right information for myFICO to authenticate you then my understanding is you're out of luck as far as purchasing from myFICO.  I'm thinking that the customer service rep might have directed you to buy at EQ, simply in hopes that you'll have better luck passing authentication.

 

If you feel you weren't given a fair chance to verify your identity, you may want to speak to a customer service manager.  Otherwise, my suggestion would be to try ordering from EQ, although I don't know if they also have a free trial offer.

 

Sorry I couldn't be of any more help.

 

-Barry

Formerly consumer affairs manager, media spokesman and myFICO Forums community manager at FICO, I'm now freelance writing for CreditCards.com and my own site, SpeakingOfCredit.com.

Member
Posts: 8
Registered: ‎02-20-2012
0

Happened to me too: Re: MyFico 10 Day FREE Trial - Deceiving?

I signed up for the 10 day free trial for Score Watch and tried to cancel today after less then 10 days over the phone, but I was told that I was locked into the 3 month mandatory subscription!

 

The people on the customer service line refused to adjust the order and said I was going to be billed for 3 months even if I canceled today. They were very rude and lectured me that it was somehow my fault for choosing the wrong option.

 

This is very concerning and I am apparently not the first person to experience what feels like a bait and switch.

 

 

771 TransUnion FICO TU98 Score May 27, 2012
763 Equifax FICO May 2012
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