Myfico charge

[Anonymous]

Ok so I get on myfico today and purchase the 19.95 experian report it asked for my ssn for verification, says this ssn is already on file please log in.  So I log in and my reports not available. Figured there was a mistake so I purchased it AGAIN while logged in, asked for ssn for verification AGAIN.  I put the number in  and said ssn already on file please log in.  Checked my credit card and I was charged both times and have yet to see my score.  Any information on this would be greatly appreciated

[llecs]

Did you mean Equifax?

Is it possible that you logged in using a different profile? Our passwords are saved in IE and I'll inadvertently log into DW's account from time to time thinking it's mine.

[Anonymous]

Ya.. I did log into another account.  I didn't even know I had two accounts.  So I checked both accounts and no credit report for either account.

[llecs]

I have a couple of ideas, but it's all speculation. You may want to try giving the Customer Service folks a call on Monday (closed Sundays) and maybe they can help:

Phone:
1-800-319-4433
Mon-Fri 6am to 6pm Pacific Time
Sat 7am to 4pm Pacific Time

[haulingthescoreup]

The CC charge should be a pending charge. I don't think that it will go through if you didn't get a report. They'll reverse it if it did.

As mentioned above, when you call CS tell them "Equifax", not "Experian." Experian won't allow consumers to buy our FICO scores, from here or anywhere else.