Credit Card Center Advertiser Disclosure

New Visitor
Posts: 1
Registered: ‎01-28-2013
0 Kudos

No product after paying for it

Ok, so I signed up and paid for two products, the one-time check for scores from both Experian and Transunion. I filled out the info, submitted my credit card, and clicked "Make Payment." The website sat there spinning for a while, and then came back with no on-screen updates. I finally got out of the site and logged back in, and I can't find the products I ordered. It's wanting me to purchase them again!


I checked my bank account online, and myFICO charged me $39.90. Are the reports hidden in My Account somewhere, or did I just get robbed?

Moderator Emeritus
Posts: 32,865
Registered: ‎08-04-2007
0 Kudos

Re: No product after paying for it

Moderators don't have access to your info and I'd suggest giving myFICO a call today. You can get both your TransUnion and Equifax reports (not Experian) from here. I know when a purchase is made, whether it goes through or not, a temporary authorization is made. If the purchase is successful, then the temp authorization turns into a purchase, and if it fails the authorization hangs around for a short period, but drops after a day or two or so. If it failed, there could be reasons why like not enough info in your reports to generate a FICO score or identifying info used for security issues when you order wasn't verified, or even having a fraud alert reporting can block a purchase. They should be able to tell you.


Had the purchase gone through, you would see both scores on your page when you click "My Account" at the top of this page.



Valued Contributor
Posts: 3,021
Registered: ‎02-09-2012
0 Kudos

Re: No product after paying for it

Click "My Account" up above, then scroll down until you see either Score Watch or Transunion monitoring.


....and no, you didn't pay for anything Experian related.

5/2012: 560 credit scores across the board
12/2014 750+
3/2017 780+
5/2017 800+

Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.

† Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
‡ Credit cards for FICO Score ranges: The score ranges are guidelines based on internal myFICO analysis of actual applicant approvals, and having a FICO Score in a particular range does not guarantee you will be approved for credit cards recommended in that range. These ranges were not provided by any card issuer.

* For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While myFICO always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.