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Purchased 3B report but still not showing up

New Contributor

Purchased 3B report but still not showing up

In the past it seemed like it typically took 20 minutes or so.

 

This morning I ordered a new 3B report, after making purchase it said it may take longer than expected.

 

Its been about an hour and a half now.

 

How long should I expect to wait? Is this length of time normal?

 

thanks

 

 

2 REPLIES
Administrator

Re: Purchased 3B report but still not showing up

Hi, If you are still experiencing this issues, please reach out to support. 

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New Visitor

Re: Purchased 3B report but still not showing up

Same issue here.  Purchased it yesterday and still nothing shows- dashboard, alerts, scores... nothing.  I sent an email to support they closed it as "resolved" LOL when they basically replied they can't help and to call.  Thinking of getting a refund, this site seems less than reliable especially with everything I've been reading in this forum on issue after issue without resolution or support from their staff.  Wish I had an answer for you. Hope you had success getting it to work.