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Really? - FICO Quarterly Monitoring

Contributor

Really? - FICO Quarterly Monitoring

I just went and tried to sign up for the Quarterly Monitoring; getting a report now and three months from now would be perfect timing for our mortgage application.

 

"Your account has been blocked from ordering a TransUnion product."

 

Wonderful.  Sent an email, already got a response that apparently I have to call in to verify my identity.  No one had a problem with verifying my identity and taking my money right away when I signed up for Score Watch!  So now I am on wait for "5 to 10 minutes."  It will be interesting to see how long this really takes given what I have been reading about phone wait times.

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3 REPLIES
Contributor

Re: Really? - FICO Quarterly Monitoring

Alright, I completely take that back (go figure my foot is now in my mouth Smiley Happy).  Just finished up with the phone call, got my questions answered about Score Watch *and* got the TU quarterly monitoring up and running.

 

Whoohoo!

Message 2 of 4
Blogger

Re: Really? - FICO Quarterly Monitoring

Yay! Glad you got the issue resolved! Would you mind sharing why they asked you for identify verification? Did you input the wrong personal information or what?

 

Message 3 of 4
Contributor

Re: Really? - FICO Quarterly Monitoring

I don't know.  I asked them about that, and the person I talked to wasn't sure.  She thought that there might have been a fraud alert or security freeze on my TU report, but after finishing up with the verification she said there was nothing like that on the report.

 

For all I know I did accidentally put in the wrong information.  When the ask questions about student loans, and you have a couple showing up on the report, well ...

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