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07-21-2013 02:40 PM
I need some help/clarification with Score Watch (free trial).
I tried to sign up for a free trial just a few hours ago, and now I have a myFICO account. However, I am not so sure about this trial thing because I was sent an email where they asked for identity verification:
"Unfortunately, we were unable to confirm your identity during your last purchase attempt. Your security is important to us, and therefore you will need to confirm your identity prior to purchasing any future myFICO® product."
When I go to My Subscriptions to cancel, there are no clicable links, and it also says that there are noo active subscriptions??? Does this mean that I have not ordered a free trial and that they will not charge me because my identity has not been confirmed? I just do not get it.
Please help! (yes, I have already massaged them)
07-23-2013 07:48 PM - edited 07-23-2013 07:51 PM
Thank you! I also got an email from them saying that I should call them.
The point is, this trial version does not even work for me. All I got is an account and when I go to Score Watch tab, it lets me add the trial version to cart again. I just cannot believe they gonna charge me for this. And they said I could not purchase anything anymore until I verify my identity (but they can still charge me?).
Oh, I guess I will have to call.
07-25-2013 10:24 AM - edited 07-25-2013 10:24 AM
Ok, here is an update: I called 877-220-1541 and got hold of an agent immediately. He found out that the order has never been processed (this is why I could not see the actual trial version), so there was really nothing to be cancelled, but YES, I am very happy I called and solved this. The guy was very pleasant to talk to and very helpful.
09-08-2013 06:25 PM
So you didnt need to cancel anything and didnt get charged? I'm having the same problem and I'm wondering if I need to call so that I dont get charged, or will nothing happen since I got that error message as well?
09-08-2013 06:36 PM
Actually, there was nothing to cancel because my order was not placed, but I am very happy I called and clarified this. I would reccommend that you call as well. It was very fast and absolutely painless.