I was on a 30 day trial prior to the paid subscription and during the trial I received 2 alerts, 1 of them was same day.
6/20, I started the paid subscription after the trial, my score dropped 9 points from the Score Power report. Then I got 2 alerts on 6/21 and 6/25 telling me my scores were unchanged.
I can see the flaws in the alert, you get notified for unchanged scores but nothing for big score changes. At first I didn't pay much attention but after reading several complaints, I'm not the only one experiencing problems with SW.
I canceled TrueCredit earlier this month because everyone says FICO is the real deal but seemed like I received more alerts from TC in 30 days than SW.
MyFico has one of the most expensive services, I think of MyFico as AMEX of the credit scoring world but now, the product is like a subprime credit card with expensive AF and no perks.
As mentioned in the email sent out to SW subscribers that there will be some enhancement made in September, this means paid subscribers will not be getting the full features of SW for 2 months! Many subscribers may have to pull a Score Power to reveal their updated scores.
Will there be any compensation for the 2 months of limited services? I understand that it is just 1 feature being removed and subscribers can use the target score alert instead. Keep in mind that the target score feature only alerts when the target is reached and I am sure everyone sets a high target therefore when your scores drop, you will not be notified.
I am still a SW subscriber and I would like to keep the service. I just hope that MyFico will take some kind of action to try retain customers by promising better service that adds value and not provide vague answers that subscribers are suspicious of. For me, seeing people complaining and canceling service, does not give me confidence with the MyFico services and somehow I feel dumb still hanging on to SW hoping that the issue will be fixed. I am sure I'm not the only one feeling this.
I hope that MyFico will take customers' concerns into consideration because if this issue is not fixed, it will just leave a bad taste in everyone's mouth and no one would want to try it again.
