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Some of my Scorewatch Alerts are showing double alerts for the exact same account/amount. I'm not sure if this error is affecting my score or not, but either way I'd like it fixed. Most recent example:
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Thanks Barry, all seems well as far as the report/score goes. You say you added a free report so I used the "Get Today's Score" link below my EQ score. When I went back to my accounts page after viewing this report, the "Get Today's Score" link was missing - will this replaced as per my free report? I'm guessing this will just take a bit to update in order to reflect the free report...
Thanks for the prompt customer service. I'd also like to add that I've read a couple of posts about people's Scorewatch not working as expected, etc. - and other than this rather benign incident, mine has worked without flaw - the alerts have been accurate and right on time. Coupled with good CS, this is an excellent product - keep up the good work...
The "Get Today's Score" score was missing because, for your protection (from buying the same report and score repeatedly), myFICO only allows you to buy one score per bureau per day. No doubt the "Get Today's Score" link was restored the next day. Glad to hear you're satisfied with SW. Granted it's not perfect but we've been making improvements to the alerting process and will continue to do so.
bigtim wrote:
Thanks Barry, all seems well as far as the report/score goes. You say you added a free report so I used the "Get Today's Score" link below my EQ score. When I went back to my accounts page after viewing this report, the "Get Today's Score" link was missing - will this replaced as per my free report? I'm guessing this will just take a bit to update in order to reflect the free report...
Thanks for the prompt customer service. I'd also like to add that I've read a couple of posts about people's Scorewatch not working as expected, etc. - and other than this rather benign incident, mine has worked without flaw - the alerts have been accurate and right on time. Coupled with good CS, this is an excellent product - keep up the good work...