Monitor Credit & Identity
Get a Home Loan
Get a Credit Card
Get an Auto Loan
Credit Score Basics
Find Savings & Credit Cards
FICO® Ultimate 3B
3-Bureau FICO® Scores, Credit & Identity Monitoring
FICO® Essentials 1B
1-Bureau FICO® Scores & Credit Monitoring
FICO® Score 3B Report
3-Bureau Credit Report & FICO® Scores
FICO® Score 1B Report
1-Bureau Credit Report & FICO® Scores
I would suggest calling customer service.
Here's the phone number 1-800-319-4433.
Call during these hours Mon - Fri 6am to 6pm, Pacific Time & Sat 7am to 4pm, Pacific Time.