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Regular Contributor
Skiffy
Posts: 252
Registered: ‎03-16-2007

Support Email Security

When I put in a message to support, I got back the form I submitted, complete with partial SSN and date of birth.

There's no way this is necessary to email outside the company, so could emails to customers omit at least these two pieces of info, please?

Others that might be good to omit: street address, login ID (which is your email, obviously).

Pretty please?
Senior Contributor
Noah_Bodie
Posts: 4,635
Registered: ‎03-11-2007

Re: Support Email Security

Whoa! Good to know. Bad way to find out.
 
I second the suggestion for change.
 
A lot of companies, financial one's in particular have started sending an Email notification stating "We have received your request" and "We have answered your request".
 
You have to then login to the company's secure website to read the response.
Regular Contributor
Skiffy
Posts: 252
Registered: ‎03-16-2007

Re: Support Email Security

Worse, I got back a generic email reply -- with all my personal info.

Gah, I just want to slap someone.

I work in Payment Card Industry compliance, and this would set someone into fits of hives.
Administrator Emeritus
Barry
Posts: 4,386
Registered: ‎03-01-2007

Re: Support Email Security

The myFICO customer service folks are aware of this security issue and are working on excluding this personal information from the myFICO customer service email replies.  It should be resolved soon.  Thanks for bringing it to our attention.
 
Barry
Barry Paperno, assisted by an invaluable team of dedicated volunteer moderators, launched, grew and guided the myFICO Forums from 2007 to 2012.
Regular Contributor
Skiffy
Posts: 252
Registered: ‎03-16-2007

Re: Support Email Security

Thanks, Barry!

I didn't know how else to bring it to y'alls attention rather than posting it here.

myFICO is the consumer division of FICO. Since its introduction 20 years ago, the FICO® Score has become a global standard for measuring credit risk in the banking, mortgage, credit card, auto and retail industries. 90 of the top 100 largest U.S. financial institutions use the FICO Score to make consumer credit decisions.

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