Re: To Our Score Watch Customers

Barry · ‎08-25-2011

Thanks to all of you who have recently shared your concerns about Score Watch. While I try to investigate your issues when I can, this board is not necessarily the best place to get specific problems resolved, as we simply don't have the resources to address all of your situations individually. If you have read the Score Watch Guide and still feel that Score Watch isn't doing what it's supposed to, please contact myFICO Customer Care.

We appreciate your comments and your business.

-Barry

Booner72 · ‎08-25-2011

I just called and was given a free report. Score down 9 points. Two new inquiries and one new account and no alerts. She said they would escalate my account to a higher level to see what's up.

STARTING: 11/24/10 EQ-584 EXP-648 TU04-595
CLOSED FIRST HOME 8/19/11 EQ-630 EXP-691 TU04-653
CURRENT: EQ-701 EXP-??? TU08-720

prolificjinx23 · ‎08-25-2011

I called customer care yesterday & was told 10 times throughout my conversation with the young man that I just need to be patient.....

Starting Scores: EQ 447 (01/02/2017), TU 476 (01/02/2017), EX 456 (01/02/2017)
Current Scores: FICO 08's as of 12/12/2019: EQ 584, TU 702, EX 631
Goal Scores: ABOVE 800 ALL 3
Current Cards: CapOne QS1 $500, Walmart SC $500, Discover It $750, Amazon Prime SC $900, CareCredit $2,000, NFCU CashRewards $10,000 and NOT APPING until 04/2020....

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jla84 · ‎08-25-2011

I called and was told I had to "be patient," as well. Gonna wait until the required 3 months are up and then cancel. This is just a waste of money, and the customer service is no help at all!

Starting Score (07/2011): EQ 706 TU 709
Current Score (6/2013): EQ 740 TU 732 EX 740
Goal Score: 750+ on all 3

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sassymomof2 · ‎08-25-2011

I called and the rep told me my SW is working although I haven't heard a peep since Aug 9.

Starting Fico Feb 2011 EQ 570 TU 580 EX ?
May 2014 EQ 709 EX 684 TU discover 665

Closed on first home April 26, 2012!
Last app August 2, 2014. Gardening indefinitely!!!

Tooliebell · ‎08-26-2011

I just doublechecked my alerts too in my email.and my last alert was August 8, nothing since. I swear I used to get emails at least once a week or maybe a bit more to tell me even nothing has changed. This service has really not stood up to my expectations.

3elizabeth · ‎08-27-2011

Barry, I hadn't heard from SW since 8/10 and pulled a report today and my score went up 10 points with no alert! How can this be resolved???????????????????

In the 600's, moving toward 700's and 10K in credit. My motto: At the end of my life I want to be able to say "I wish I hadn't," not "I wish I had."

LS2982 · ‎08-27-2011

@Booner72 wrote:
I just called and was given a free report. Score down 9 points. Two new inquiries and one new account and no alerts. She said they would escalate my account to a higher level to see what's up.

This is what should be done to resolve the issue. While they are fixing it, you should be able to see these changes and the resulting score changes without buying another report.

EQ FICO 548 3/3/16

To Our Score Watch Customers

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To Our Score Watch Customers