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Told by CSR that I need to delete myFICO Forums account

Told by CSR that I need to delete myFICO Forums account

Hi, Yesterday I signed up for the forums account. Then I signed up for a monitoring package. But I was unable to log in and see my Dashboard after everything was confirmed. Apparently, I signed up through forums which was my mistake. CSR stated that I need to delete my forums account which is connected to the order and re-order my subscription as though I never registered for forums. But will I lose everything I started?

 

Thanks!

 

Discover IT - $7K / Chase FU - $4.5K / BoA Travel Rewards - $4.5K / Barclays Aviator Red MC - $2.5K / Amex Delta Reserve - $2k / Uber Visa - $2K / QS1 - $500

Feb 2018: FICO 8: EX - 697 / EQ - 696 / TU - 718
FICO 9: EX - 732 / EQ - 733 / TU - 745
Message 1 of 6
5 REPLIES
Valued Member

Re: Told by CSR that I need to delete myFICO Forums account

Are you sure you don’t just have two different logins now? Old login for the forum and new login for the 3B?

Let me tell you though, I read the title wrong at first and thought you meant Chase Sapphire Reserve told you to delete your myFICO login. I thought, oh no, they’re on to me. I better delete my posts!
Message 2 of 6
Moderator

Re: Told by CSR that I need to delete myFICO Forums account


wrote:

Hi, Yesterday I signed up for the forums account. Then I signed up for a monitoring package. But I was unable to log in and see my Dashboard after everything was confirmed. Apparently, I signed up through forums which was my mistake. CSR stated that I need to delete my forums account which is connected to the order and re-order my subscription as though I never registered for forums. But will I lose everything I started?

 

Thanks!

 


I'm not familiar with the problem that you are having with your profile, and I'm further confused since it's not possible to delete a forums account.

 

I've moved your thread to the 'Product Feeback' board so that @Cindy_FICO can help out.  Smiley Happy

Message 3 of 6
Regular Contributor

Re: Told by CSR that I need to delete myFICO Forums account

Haa, that's what caught my attention too!
Rebuild Started: May 2017 (Fico 500’s)
Current Scores: EQ786, TU791, EX784
Goals: Fico > 800’s & 100k in Credit


      $500              $1500            $10,000
Message 4 of 6
Administrator

Re: Told by CSR that I need to delete myFICO Forums account


wrote:

Hi, Yesterday I signed up for the forums account. Then I signed up for a monitoring package. But I was unable to log in and see my Dashboard after everything was confirmed. Apparently, I signed up through forums which was my mistake. CSR stated that I need to delete my forums account which is connected to the order and re-order my subscription as though I never registered for forums. But will I lose everything I started?

 

Thanks!

 


I'm looking into this for you. 

Message 5 of 6
Administrator

Re: Told by CSR that I need to delete myFICO Forums account


wrote:

Hi, Yesterday I signed up for the forums account. Then I signed up for a monitoring package. But I was unable to log in and see my Dashboard after everything was confirmed. Apparently, I signed up through forums which was my mistake. CSR stated that I need to delete my forums account which is connected to the order and re-order my subscription as though I never registered for forums. But will I lose everything I started?

 

Thanks!

 


Looks like your account doesn't need to be deleted. The CSR sent a PW resent link to you, that should help you keep everything you started here on the forums. 

Message 6 of 6