Very disappointed in ScoreWatch

[Anonymous]

I purchased ScoreWatch, thinking that it would provide me with something more than it does.

I last acquired a Score Power report on 4/16. On 4/19 I was informed by Equifax that a recent derogatory account was removed from my report in response to a dispute (and I can confirm this via the Equifax site).

So, I wait for the ScoreWatch update, indicating what I'm sure will be a different score, at least by a little. And I wait. And I wait. It's now 13 days since my last report and 10 days since I know that an almost-certainly-score-altering change occurred.

Meanwhile, the statement date (which is usually the reporting date) for one of my credit cards has come and gone, with a higher balance this month than last month. As I understand it, that should have triggered an alert by itself.

Yet, I have received nothing.

I've paid good money for this service, believing that it would give me daily score updates, but it seems to be nearly useless. I am disappointed.

[Anonymous]

have you tried adjusting your notification settings? 7 days after you sign up it e-mailed you with that option....at least it did for me but there can be delay of your payee updating, and credit bureau receiving, too

[Anonymous]

Believe me, I've tweaked the settings to be very sensitive, and I go back and check every couple of weeks, just in case I've missed something. It doesn't help.

[Anonymous]

I have had the EXACT same problem. It is NOTHING with my settings. I had a free service with another credit alert and got my equifax alert from them, NOT fico. I called to voice my concern and they give me a run around everytime. Tonight I finally told them I want to cancel it and the representative said I couldnt. I had to keep it for 3 months.

Anytime I have called them I find them so unhelpful.

They truely have the worst customer service represtatives around.

So, now I am stuck with a score watch that is not sending me alerts although my settings are NOT the problem!

[MidnightVoice]

It is not particularly fast but it does have its uses for some of us.

And you get two free scorepower reports!