myFICO® Product Feedback

[apoplex]

Hello,

I signed up for a myFICO account this morning and purchases ScoreWatch and the one-time charge Transunion score to get started. My credit card was charged a total of $32.90. I logged out and in several times, but I do not have any scores in my member center. If I click on the question marks, it seems I can purchase them, but shouldn't I be getting them for the 32 Dollars I already paid ? How long do I have to wait before I can see my scores ?

Thanks, Thomas

[DaveSignal]

you should get them immediately as long as you have a credit history and current reporting credit lines.  If not, call the customer service and ask for a refund.

[apoplex]

I  called customer service, and they said a logout and login back should fix it. Also the phone connection of their customer service and the two calls I placed so far (the first one was identity verification right after I created the account) where so noisy and filled with static like I was calling someone on the moon or something. If this doesn't work out for me, where else can I go to get my scores ?

Thanks.

[DaveSignal]

Equifax offers a way to get FICO scores.  They offer other FAKO scores too, so be sure of what you are ordering.  Other than that, I think you would need to apply for credit places and the lender usually gives you your score.... this could cause your score to drop due to inquiries though.

[apoplex]

24 hours wait, and still no scores. I have called customer service one more time yesterday and they said, it was because another customer is already using my SSN, they can't pull reports for me using the same SSN. Not sure how to approach that..... Anybody else with this experience ?

Thomas

Update: I just noticed that since yesterday I was charged TWICE 32.90 and TWICE 19.95 as well as once 1.00 USD by "FAIR ISAAC COSAN JOSE" on my credit card. Seems like the additional charges occured when I contacted the support hotline, and I cannot, 32 hours after purchasing scorewatch, see any scores.....

[apoplex2]

Just to let you know, the support was now able to help me, I can see everything fine now and the overcharged money has been refunded.