essen wrote:Also I would like to have a **bleep** dispute department where you can talk with 1 person regarding items you have disputed since we get these canned responses back when we dispute something.Simply put, we painstakingly detail our disputes to get the facts straight. We put these into letters to your company and then it just gets scanned and we get a blanket response.Recently I did a Procedural request for verification, and IT IS CRITICAL that I know how it was verified. I get a canned response of blah blah blah electronically. THIS tells me nothing. Who the hell am I supposed to talk to at the Collection Agency when they say they did not verify it. I need facts, not canned responses. I need to know who did what and when.Your company put me in a position I did not want to be in. I had to **bleep** nearly get an attorney and force the issue to the point of almost going to court to get them to delete an account that they could not prove was mine.