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Announcing new FAQs - UPDATED 9/26/14!
We’ve noticed a lot of questions surrounding a few specific features in our 3-bureau monitoring products—FICO 3-Bureau Credit Monitoring and FICO Identity Ultimate. Because of this, your admins have put together a series of FAQS that you can reference at any time. It’s now a sticky thread in the Product Feedback board. Please take the time to check these out. We’ve tried to be detailed, transparent and clear in hopes of alleviating product confusion.

In addition, we’d like to clarify a concern with our alerts. Credit Monitoring takes up to 72 hours to be fully activated, so if credit activity takes place within three days of your enrollment, you may not receive a credit alert. It’s also important to note that each bureau has different thresholds that trigger alerts and there are slight variations to the credit file items monitored. Because of this, you will not receive identical alerts for each bureau. In most cases, you will receive more alerts based on your Equifax credit data than the others. We hope that you’ll take a few weeks to get to know the product.

We will continue to monitor this board for questions and concerns, post updates to the FAQs as new information becomes available, as well as improve our products as technology allows, but we hope these FAQS will help answer your questions about how the products work.
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