Same here - very very dissapointed with this product - no alerts - I even changed the score at which an alert is sent to 1 pt above my current score.
Scorewatch is, based on my experiences, a scam. I am going to let it run a couple more months in hopes things improve, but so far, it is a joke.
A company that is supposed to help one in their financial path is simply turning around and ripping them off.
A report to the BBB may be in order if this keeps up - as this is simply misrepresenting a product.
If there is currently a glitch - then a refund is in order to current clients, as is a notification of the glitch (which I have not seen).
Respectfully,
PC