July marked the 1 year anniversary of being a Score Watch subscriber. As a result, my monthly renewal fee was increased (due to the discount expiring which makes sense). The complaint I have is most people do not take a second look at when the expiration date is going to strike and the increased rate is going to apply. I feel that an E-Mail alert should be triggered to warn the user of this happening. The discounted rate was the only reason I was a monthly subscriber. At $12.95 / month, I do not feel the $155.40 / year is worth it to me seeing as my credit scores / reports have been stable for the past 6 months.
After calling support, I was told that there was nothing that could be done about the $12.95 charge (you would think if I renew with a promotional code I could at least receive a credit for being a consistent customer) and I would need to cancel my account and renew it using a promotional code. As of now my account will be cancelled toward the end of August. I would glady continue to be a subscriber at the discounted rate I received before, but after the call I had I feel as if my monthly business for myFico may be coming to an end after this month.
*Edit: I just read on another post that an E-Mail was indeed supposed to be sent alerted me of the change... so I went back and confirmed I never received one. I have all of my other E-Mails from SW though.
