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Frequent Contributor
PayingTheBills
Posts: 353
Registered: ‎01-29-2009
0

"Sure, we'll cancel your subscription and still charge you for next month."

I called a few minutes ago to cancel my Scorewatch subscription. I'm to the point in my credit repair where I only need to see my FICO score once or twice a year. I've been getting billed between the 18th and 20th of every month, so I called today figuring I had timed it right.

I went through the process of canceling the subscription, and I asked the rep to confirm that I had called in time to not be charged for an additional month.

She replied, "Yes, it renews on the 15th, so you've already been billed." So I said, "Wait, I've already paid through the 14th of NEXT month, and you didn't think to mention that to me as I was canceling?" She replied, "Sorry, we do not offer refunds on monthly subscriptions."

 

Wow. 

 

It's only $7.16, but the principal is enough of a reason for me to not buy scores through MyFico.com again if thats how they treat customers.

 


Starting Score: 540 EQ 517 TU on 11/17/08
Current Score: 668 EQ 715 TU
Goal Score: 760 EQ 760 TU


My Credit Repair Journal
Administrator Emeritus
Barry
Posts: 4,390
Registered: ‎03-01-2007
0

Re: "Sure, we'll cancel your subscription and still charge you for next month."

Sorry to hear that. :smileysad: Your refund has been issued and you should have received an email confirming it. Thanks for letting us know!
In a past life I served as FICO consumer affairs manager and myFICO Forums community manager from 2007 to 2012. I'm now freelance writing about credit at SpeakingOfCredit.com.
Frequent Contributor
PayingTheBills
Posts: 353
Registered: ‎01-29-2009
0

Re: "Sure, we'll cancel your subscription and still charge you for next month."

Thanks Barry, I guess I just got a negative Nancy when I called.

:thumbsup:


Starting Score: 540 EQ 517 TU on 11/17/08
Current Score: 668 EQ 715 TU
Goal Score: 760 EQ 760 TU


My Credit Repair Journal

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